Interactions

JUNE 2, 2022

Summer 2022 is upon us and, as the Washington Post covers, all indications suggest travel will be back to the pre-pandemic era. But the war in Ukraine, high inflation, and lofty gas prices have added uncertainty in the travel world and increased the likelihood for out-of-practice travelers to make errors.

Self Service 62

Self Service Travel Rewards Programs Virtual Agent 62

Inbenta

NOVEMBER 3, 2022

In the age of digital customer experience, customers expect fast and convenient interactions. Million by 2030 , growing at a CAGR of 19.16% from 2022 to 2030. Reduce waiting time. The post Benefits of Chatbots in Healthcare: 9 Use Cases of Healthcare Chatbots (2022) appeared first on Inbenta.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Comm100

JANUARY 11, 2023

The State of Automated Customer Service in 2023. Competition is at an all-time high. In 2022, 59% of companies surveyed agreed that their markets have become more competitive in recent years. Competition and expectations go hand-in-hand – as the former rises, so too does the latter. Travel: 16%. Education: 14%.

Customer Service 218

Customer Service Self Service Chatbots Healthcare 218

West Monroe

JULY 5, 2023

Read on to learn what can happen when trust goes wrong—and what organizations can do to bolster their operational technology and subsequently their customers’ trust. Breaking Down the Southwest Airlines Breakdown Before the December 2022 debacle, Southwest Airlines told investors they were upgrading their technology.

Technology 52

Technology Airlines Financial Hospitality 52

ShepHyken

MARCH 20, 2023

Wait times to speak to an operator are long — one industry analyst estimated the average wait tripled from 2020 to 2022 and says he believes they still are a third worse than before the pandemic. Losing Customers Due to Lack of Relevance? Contact numbers are hard to find.

Customer Journeys 12

Customer Journeys Customer Service Call Center Contact Center 12