2022 Gamification Strategy Technology 
Playvox
SEPTEMBER 30, 2021
At Playvox, we believe that gamification is just using data in a useful and smart way to drive people’s behaviors for the better. You’re probably familiar with one of the most famous examples: the gamification of physical movement in Just Dance , a video game that encourages players to imitate an animated dancer on the screen.
Playvox
FEBRUARY 8, 2022
As a leading analyst firm for the contact center and CX industry, ContactBabel publishes the Contact Center Decision-Makers’ Guide each year, giving the industry unparalleled insights into performance, operations, technology, and HR aspects of U.S. How do CX pros rate their own technology? contact centers.
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Retently
APRIL 5, 2024
Now, let’s cut to the chaise to uncover practical strategies that create such engaging retail experiences that foster loyalty and repeat business. Retailers leverage AI technology, such as chatbots and predictive analytics, to enhance customer experiences by providing immediate assistance and personalization.
Playvox
APRIL 25, 2023
Here are five winning strategies. A 2022 ICMI study revealed that 34% of contact centers cited training a remote workforce as their biggest challenge. ICMI shared that the top skills contact center focused on in agent training were learning the technologies used to provide service, customer service techniques, and the role of an agent.
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
Between new technologies and unpredictable events worldwide, it can be difficult to know what challenges we should be ready for. In this exclusive webinar with Dr. Karl Kapp, you'll learn how to make intelligent, informed decisions for your organization's future by looking to the convergence of technology, learning, and business needs.
Playvox
APRIL 11, 2023
According to a 2022 Gallup report , employee feedback should happen a few times a week. By investing in effective coaching strategies and technology, contact centers can be cost-efficient and maximize employee engagement levels at the same time. Related Article: How Gamification Can Help Call Centers Operate More Efficiently 5.
Playvox
FEBRUARY 20, 2024
Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. It also provides employees with more flexibility and a better work-life balance, as they can create their own schedules and avoid long commutes.
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