2022 eBook Metrics Resources 
Lumoa
MAY 19, 2022
According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. This data can be used to create detailed marketing campaigns and to allocate resources to the more profitable channels.
Inbenta
JANUARY 17, 2022
9 Customer Service Trends for 2022. 2022 will see new trends that will redefine the customer service landscape – what’s new this year? So, what must customer service teams be prepared for in 2022? 9 Customer Service Trends for 2022: 1. Contents: It’s not about going digital; it’s now about digitally evolving.
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Playvox
MAY 24, 2023
For just about any business or department, metrics are crucial to measuring performance. For the typical contact center, metrics are the key to identifying the reason behind a bad day and being able to create operational efficiency that helps avoid a repeat. Let’s break down these three key metrics.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. Understanding the key call center efficiency metrics to track , and more importantly, how to improve them, will set you up for success and help keep your customers happy.
Playvox
FEBRUARY 13, 2024
A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. Remember to keep it focused on the right metrics.
BlueOcean
MARCH 31, 2021
For some industries, 2020 metrics may never be seen again. What will inform your forecasting for 2021 and 2022? For more insights, grab a copy of our latest eBook: Customer Care Outsourcing Amidst Uncertainty: A Pandemic Resource. For instance, in our own company, attrition rates were at historic lows in 2020.
TechSee
MARCH 7, 2022
Download our eBook: What Self Service Will Look Like in 2025 . Traditional performance metrics are not relevant for self-service. Self-service solutions save time and resources. A high-quality digital experience with easy access to resources and support reduces frustration and increases customer engagement and satisfaction.
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