2022 Customers Government Multi-Channel 
Uniphore
JANUARY 4, 2022
Analyze Analytics and insights from 100% of interactions across all channels. Uniphore Collaborates with Cisco to Enable Better Customer Experiences. How are you planning to leverage conversations to drive revenue and customer retention? Find out at Uniphore Converse 2022 on. Learn More. Days Hours Minutes Seconds.
TechSee
JUNE 16, 2022
Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Magellan Solutions
JULY 28, 2021
With the internet having already driven major progress on the first two customer needs, attention is now turning to convenience. . Meet customers where they are. Instead, it just diverted and dispersed much of that activity across different channels. Social channels leveraged a captive audience to deploy new commerce features.
West Monroe
JANUARY 25, 2022
In 2022, the dialogue across financial services will be driven by the themes of rising interest rates, high inflation, and the need for growth in the face of continued digital disruption. One need only look to the continued expansion of chatbot AI solutions and endless scripted questions when trying to use phone-based customer services lines.
Magellan Solutions
AUGUST 15, 2022
15 E-Commerce Trends You Need to Watch Out For In 2022 to 2023. More than ever, business owners are developing and enhancing their online stores to better serve customers. What new e-commerce trends will be popular in 2022 and beyond? Similar to B2C, an ecommerce company can offer products directly to customers.
West Monroe
JANUARY 23, 2022
As the industry looks ahead to 2022, three themes stand out above the rest: costs, consumerism, and growth. This digital movement is what connects our three themes of costs, consumerism, and growth—each of which will influence every facet of healthcare operations in 2022 (and beyond).
Forcivity Salesforce
APRIL 1, 2022
Customer experience management in financial services is becoming more and more critical to success for the industry. Changing customer expectations and evolving government regulations have triggered a period of transformation for financial service providers. How Fintech can improve the customer experience.
Expert insights. Personalized for you.
317 
Let's personalize your content