Remove 2022 Remove Consumers Remove Loyalty Programs Remove Resources
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The State of the Shopping Apps Report for 2022

Lumoa

According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. Mobile consumers prefer shopping for beauty and grocery products. Non-app related variables that impact customer experience.

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5 Top Customer Service Articles of the Week 12-26-2022

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. 2022 Look Back: Most Read Retail CX News of the Year by Retail Customer Experience. My Comment: Here’s a look back at six of the most popular “headlines” in the retail world for 2022. Here are my top five picks from last week.

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5 Top Customer Service Articles of the Week 4-25-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Consumers Prefer Traffic Jams Over a Bad Customer Experience by Retail Customer Experience. Apparently, 60% of the consumers surveyed would rather sit in a traffic jam than have a poor customer experience. Consumers may turn to Lyft.

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5 Top Customer Service Articles of the Week 3-28-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. What Today’s Guests Really Want When It Comes To Hotel Loyalty Programs Might Surprise You by Ellis Connolly. Hospitality Net) Why do so many hotel loyalty programs fail? Here are my top five picks from last week.

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5 Top Customer Service Articles of the Week 7-4-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. 75% of Consumers Say Customer Experience Impacts Brand Loyalty, Merkle Report Finds by PRNewswire. MarTech Series) Loyalty programs are no longer just about discounts and transactions. Follow on Twitter: @Hyken.

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5 Top Customer Service Articles of the Week 1-10-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. The Michelli Experience) Consumer research shows that up to 75 percent of customers who stop doing business with a company were satisfied or even “very satisfied” when they left. Here are my top five picks from last week.

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5 Top Customer Service Articles of the Week 4-11-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. Your Loyalty Program Might Be Losing You Money by Raghuram Iyengar, Young-Hoon Park, and Qi Yu. My Comment: I’ve written that many loyalty programs are actually discount programs. For just $8.99