Education Services Group

FEBRUARY 3, 2021

For example, only 15% of Customer Success organizations have implemented tailored dashboards for easy access to vital customer health data. A promising trend for customer engagement has come from the community platform space. Fast-forward to 2021. That’s what scaling with digital Customer Success is all about!

Customer Success 59

Customer Success Customer Engagement Engagement Self Service 59

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Look for common themes, issues, and trends. This understanding of customer needs led to increased customer satisfaction, as subscribers were able to discover and enjoy content tailored to their interests.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

Analyze customer feedback from various sources such as surveys, social media comments, and customer service interactions. Look for common themes, issues, and trends. This understanding of customer needs led to increased customer satisfaction, as subscribers were able to discover and enjoy content tailored to their interests.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

Gainsight

JUNE 11, 2021

Major Takeaways: Sales and Customer Success relationships can be filled with friction. But both teams should be working together to drive more revenue than attacking the customer base separately. Create alignment to generate more revenue for the organization, stronger partnerships, and provide a smoother customer experience.

Chief Customer Officer 91

Chief Customer Officer Handbook Customer Success Knowledge Base 91

ChurnZero

OCTOBER 12, 2021

Announcing the Winners of ChurnZero’s 2021 ChurnHero Awards. Your Customer Success program is a telling datapoint when comparing great companies apart from their peers. The effects of CS run deeper than just customer retention – this instrumental function can have a profound impact on your long-term corporate success.

Effort Score 98

Effort Score NPS Healthcare Training 98

Education Services Group

MARCH 19, 2021

Some believe tech touch should only be utilized for the long-tail of their customer base – volume accounts with lower dollar value than mid-tier or high-tier clients. That’s where tech touch comes in, especially as your business scales and grows. But some businesses have a hard time embracing the concept of tech touch or digital CS.

Customer Success 52

Customer Success Study Engagement Customer Engagement 52

Gainsight

JUNE 2, 2022

Gainsight is not just about customer success. We are about Net Revenue Retention (NRR) and customer retention. Every year, Gainsight’s CEO, Nick Mehta, invites fellow CEOs to sit with him and discuss their views, insights, and trends impacting customer success and business as a whole. We are about Community.

Chief Customer Officer 52

Chief Customer Officer Innovation Connections Leadership 52

ChurnZero

JANUARY 8, 2021

Against the backdrop of wild economic uncertainty, Customer Success has been the failsafe of SaaS businesses that were blindsided by pandemic-induced churn and contraction. She has a proven record implementing customer-focused retention and growth strategies for cloud-based global tech companies.

Customer Success 98

Customer Success Chief Customer Officer Leadership Healthcare 98

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

Lumoa

SEPTEMBER 11, 2023

Customer effort score (CES), CSAT, and NPS are examples of metrics applicable in either case. But since customer experience has a more broader outlook than customer service, additional data like repeat sales figures and customer retention rate are also taken into consideration.

Strategy 208

Strategy Customer Experience Effort Score Net Promoter Score 208

CSM Practice

DECEMBER 29, 2020

Today we are talking about your business and how to achieve success with your existing customers. With us today we have Irit Eizips, a customer success thought leader whose mission is helping startups to fortune 100 enterprises, establish proactive and scalable customer retention and expansion selling strategy.

How To 98

How To Customers Communication Customer Success 98

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. This is done to increase customer satisfaction and improve customer service.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

NobelBiz

FEBRUARY 22, 2023

We identified 5 significant trends that are currently in play in 2021 but will be amplified in the post-pandemic environment in 2022. In this new revamped consumer experience, these 5 CX trends serve as benchmarks for the future of your contact center. This is done to increase customer satisfaction and improve customer service.

Contact Center 52

Contact Center Trends Social Media Net Promoter Score 52

SurveySparrow

NOVEMBER 30, 2020

The adage “Customer is King” rings true, especially today. . Now that we have established how vital Customer experience is, let us delve into the future of customer experience and the trends that will shape CX. Leading businesses have invested in cutting edge technology to augment their customer experience management.

Trends 52

Trends Customer Journeys Customer Experience Chatbots 52

Beyond Philosophy

NOVEMBER 9, 2023

I suspect many of these companies went through the motions to tell their stakeholders they did their due diligence in customer areas. The headline here is that too many organizations jumped on a trend and didn’t understand what they were trying to do. It cripples their customer-driven growth. I would, too.

Customer Satisfaction 78

Customer Satisfaction Customer Retention Course Sales 78

Kustomer

NOVEMBER 15, 2021

From production to supply chain to customer service, the industry has been forever changed. As these trends become intrinsic aspects of our collective lifestyle and shopping routines, now is the moment to evaluate whether you’re delivering the best customer experience. · CRM and Customer Retention.

Brands 59

Brands e-support Customer Experience CRM 59

SurveySparrow

MARCH 19, 2021

But without the right tools, it’s impossible to achieve our customer retention targets.” Customer support is not similar to operations, strategizing, finance, and marketing functions. Because your growing customer base propels your company forward. Here are our 10 Picks for 2021 and beyond! Remote support!

Tools 52

Tools Social Media CRM Customers 52

ChurnZero

APRIL 27, 2021

A: Very few of our early-stage investments have a Customer Success team at the time we invest. ChurnZero was an exception to that as you might expect given the focus of the business and team’s deep appreciation for the importance of customer retention. . Your customer base, and therefore revenue need to be recurring as well.

Customer Success 98

Customer Success Metrics Net Promoter Score NPS 98

CustomerSuccessBox

NOVEMBER 23, 2021

The more the customer buys a product or service, the more they will be rewarded. You can be more original by inviting your most loyal customers to private parties or to test a product in preview. Customer retention through loyalty programs is a win-win initiative. Essential Read: NPS Industry trends 2021.

Loyalty 52

Loyalty Net Promoter Score Loyalty Programs Effort Score 52