ChurnZero

FEBRUARY 21, 2020

Like a good dentist, Customer Success Managers are in the business of building rapport. . Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT. Customer Success is about helping your customers realize value with your product. But how do you systematically ensure they are maximizing their return on investment?

How To 52

How To Return on Investment Customer Retention eBook 52

ChurnZero

MARCH 11, 2020

Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. I wasn’t satisfied that we lost a customer, but I was now armed with valuable new information that would lead to a breakthrough in our sales model. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT. Customer Success Around the Web.

Customer Journeys 52

Customer Journeys ROI Return on Investment Customer Success 52

Natalie Petouhof

JUNE 3, 2017

By 2020, the market will be worth $22.8 Customer lifetime value. Tracking KPIs enables you to see which of your marketing campaigns are generating the best return on investment so that you can reallocate resources to those efforts rather than non-performing ones. billion in 2017 , a 7.3 Cost per lead acquisition.

Analytics 40

Analytics Marketing Company Return on Investment 40

Gainsight

NOVEMBER 18, 2019

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and customer success strategies around the needs and preferences of customers. Ensure you have “real” buy-in.

B2B 8

B2B Return on Investment Feedback Customer Success 8

ChurnZero

APRIL 3, 2020

Customer Success helps your customers realize value with your product. But how do you systematically ensure they maximize their return on investment? EBRs facilitate customer alignment on business objectives and outcomes as well as allow you to learn about customer initiatives and opportunities.

Customer Journeys 52

Customer Journeys Customer Success Sales Return on Investment 52

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98

ChurnZero

MARCH 13, 2020

Convening in a meeting room chock-full of Customer Success Managers, we pondered the purpose of the arguably antiquated QBR. Customers complain they take too long.”. Sometimes, having four QBRs a year for a customer IS too much.”. QBRs are often reserved as the sole time to strategize customer goals.

Metrics 59

Metrics Customer Success Consulting Return on Investment 59

GlowTouch

JANUARY 15, 2021

Here are the 5 tools your customer service team needs to get the job done right and maximize productivity. 1) Customer Relationship Management System (CRM). A CRM is a system to manage interactions with customers. It lets the entire team access the same customer information so everyone’s on the same page.

Tools 52

Tools Self Service CRM Infographics 52

ChurnZero

MARCH 27, 2020

Blog Author: Bri Adams, Customer Success Manager, ChurnZero. Walkthroughs accelerate time to value (the amount of time it takes a customer to realize value from your product), which drives feature adoption, and ultimately, customer loyalty. Tuesday, March 31, 2020, 2:00 – 3:00 PM EDT.

Tips 52

Tips Self Service Effort Score Customer Success 52