How to Turn Reactive Customer Experience into Proactive CX
Experience Investigators by 360Connext
OCTOBER 13, 2020
“Wow our Customer Satisfaction Rate really went up this week!” What does it mean when your NPS drops during a six-month period? Once you’ve identified where the customer experience is or isn’t delivering, you need to report that, too. Reactive CX: Journey Maps Live on the Wall for Months or Years.
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