2020 Customer Care Technology Wait Times 
BlueOcean
JANUARY 9, 2018
These technologies are sparking new expectations in today’s consumers on an almost daily basis. We want intelligent interactions that are personalized to our own situations and we want them on demand – not after we waste our precious time sitting on hold. AI is not one “tool” in the customer support toolkit of the future.
Magellan Solutions
SEPTEMBER 9, 2020
Over the years, technological advancements have innovated business communication. This support channel started as an alternative to email and phone call, but as time passes by, live chat statistics 2020 shows that it is one of the preferred communication channels of customers today. Key Live Chat Statistics 2020 .
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Call Experts
FEBRUARY 12, 2020
Three primary trends are driving the customer care industry: diversified cloud-based solutions. AI-powered technology that addresses the needs of a changing workforce. By actively harnessing a set of cloud-based AI-powered technologies, contact centers are infusing intelligence across the entire customer contact landscape.
Comm100
MAY 20, 2022
Customer service expectations have never been higher. Thanks to the development of technology, consumers expect fast, accessible, and accurate support all day, every day. When today’s customers reach out for support, they want support anytime, anywhere, effortlessly. Lower wait times. LIVE CHAT SHOPPING CHECKLIST.
Interactions
JUNE 20, 2019
Enterprises are being bombarded with calls to adopt AI in their company, and many are adding the new technology to their lineup. According to research from Gartner , the top three motivators for AI and Machine Learning (Ml) investment are to improve customer experience, automate repetitive or manual tasks, and reduce costs.
Interactions
MAY 2, 2019
Sending your customer through mazes to try to find an answer or having to sift through menu options on an IVR can create negative impressions that cause your customer to go elsewhere. According to Gartner, by 2020, approximately 86% of a customer’s relationship with a company will occur without the customer interacting with a human.
GlowTouch
NOVEMBER 6, 2020
Customer service demands always increase during the holiday buying season, and the way this year has played out presents an even bigger challenge. Demand for customer care skyrocketed during the first two quarters of the year when eCommerce is relatively tame. 7 Questions to Ask Your Customer Support Vendor. Tonya Morgan.
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