Currency Alliance

JUNE 16, 2020

While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. What really stood out is which brands were pulling off these feats.

Loyalty 52

Loyalty Innovation Travel Loyalty Programs 52

Ann Michaels and Associates

DECEMBER 12, 2018

Consumers want to spend their money with companies that demonstrate that they understand and attend to each customer’s individual needs and truly value who they are. Nearly 1/4 of early digital adopters — who represent 20% of consumers today — expect same-day delivery of goods. Do all of your customers have the same wants and needs?

Customer Experience 56

Customer Experience Multi-Channel Apparel Retail 56

Avaya

JANUARY 3, 2017

I know you’ve heard it all before; how single channel service evolved into multi-channel service evolved into omni-channel service. What if I told you that the customer experience is not necessarily about the channels you implement? From Servicing Channels to Channeling Your Customers.

Multi-Channel 52

Multi-Channel Omni-Channel Travel Customer Journeys 52

SurveySparrow

APRIL 5, 2020

10 Best Enterprise Feedback Management (EFM) Software of 2020. We know how baffling and time consuming it would be to pick the best one out of thousands. After proper research, we have come up with the 10 best enterprise feedback management software that the market of 2020 has to offer. It is quite a necessity now.

Software 86

Software Feedback Management Multi-Channel 86

Kustomer

AUGUST 24, 2021

While e-commerce (buying over the internet) has been growing in leaps and bounds before the pandemic, online shopping quite simply exploded in 2020. At the close of 2020, e-commerce sales accounted for 14% of all US sales. Consumers value brands that are honest and transparent.

e-support 116

e-support Customer Experience Self Service Omni-Channel 116

BirdEye

FEBRUARY 27, 2024

Additionally, the report shows that investment in car dealer advertising campaigns has steadily increased since 2020. You can gather this information from customer surveys, reviews, and other feedback channels like social media conversations. billion dollars in 2023 as per their mid-year report.

Advertising 62

Advertising Automotive Social Media Multi-Channel 62

Comm100

FEBRUARY 25, 2021

Remote accessibility to essential services like healthcare is a top priority amongst patients and consumers, with more people listing ease of access and convenience ahead of quality of care. . Like many healthcare institutions, Canadian Blood Services had used the phone as their primary customer service channel for many years.

Healthcare 130

Healthcare Customer Service Omni-Channel Multi-Channel 130

Magellan Solutions

JULY 28, 2021

The acceleration in consumer behavior change in 2020 has made an omnichannel strategy more important than ever. In research conducted by BigCommerce and Retail Dive in 2020, 46% of retail executives said they planned to increase their investment in omnichannel retailing moving forward, compared to their plans prior to COVID-19.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52

ijgolding

OCTOBER 25, 2018

When it comes to our own organizations, however, we disconnect our consumer self with our business self. It’s this type of experience customers are expecting from all brands, at every touchpoint, regardless of what they are buying (e.g., We are all customers. We buy products and services. We buy brands. cars, software, apparel).

Customer Experience 167

Customer Experience Customer Journeys Touchpoint Multi-Channel 167

Currency Alliance

NOVEMBER 14, 2019

The overarching loyalty trend of 2020 will continue to be brands getting to grips with digital transformation. 2020, however, seems likely to be the year in which stars align for a more profitable, productive and open future for loyalty. So, with that context, what will be the top loyalty trends in 2020? Some stars are sticks.

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Pointillist

FEBRUARY 19, 2018

“By 2020, 85% of customer interactions will be managed without a human” – Gartner. Delivering a coherent experience across all enterprise touchpoints requires finding patterns across an overwhelming number of data points. Integrating with these touchpoints is the key to in-the-moment engagement. By Will Thiel.

Customer Experience 111

Customer Experience Touchpoint Analytics Customer Journeys 111

CSM Magazine

JUNE 12, 2020

Rising customer expectations and increasing brand loyalty competition are driving the need to provide greater value-driven service to both consumers and stakeholders. For instance, an employee can be a stockholder; a supplier can be an employee or customer; and government officials can also be consumers. Omni-channels.

Omni-Channel 52

Omni-Channel Customer Service Self Service Virtual Agent 52

Currency Alliance

NOVEMBER 17, 2020

If 2020 has taught us anything it is that diversification (or luck from being in the right sector) can be a lifeline. In November 2019 when we published the Top Trends for 2020 , we could not have known about the Covid-19 pandemic. Today, the best experience we receive from any brand becomes our expectation of every brand.

Loyalty 52

Loyalty Trends Loyalty Programs Travel 52

Currency Alliance

MAY 19, 2021

Less-technical businesspeople may only care about loyalty technology to the degree that it serves two key objectives: Delivering a consistently good brand experience across all customer touchpoints. If you don’t recognize your customer across every channel and touchpoint, they will feel you don’t care. Ecommerce has changed.

Loyalty 52

Loyalty Touchpoint Loyalty Programs Social Media 52

Currency Alliance

DECEMBER 1, 2020

Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. This is likely why consumers are active in less than half of the loyalty programs in which they are enrolled – 6.7 Multi-serviced. according to the study.

Loyalty Programs 52

Loyalty Programs Loyalty Multi-Channel Hotels 52

Optimove

SEPTEMBER 3, 2020

One of the best ways to cultivate brand-loyalty is to deliver a personalized, unified customer experience across all touchpoints. Marketers need to be able to aggregate and consolidate customer data and manage all engagement channels from a single source. Here, we’ll outline the first one. Again, find all three here.

Marketing 40

Marketing Touchpoint Multi-Channel eBook 40

Currency Alliance

OCTOBER 27, 2017

A typical loyalty program is made up of many components – from the systems that runs it, to multi-channel customer-facing solutions, to the points that can be earned as a percentage of sales, etc. The middle class in Vietnam will double to 33 million people by 2020. Even the startup scene is booming in Vietnam.

Loyalty 45

Loyalty Customer Engagement Engagement Loyalty Programs 45

Currency Alliance

FEBRUARY 10, 2020

The multi-brand coalition model, in which most of the value can be realized by a grocer, has only partially taken hold in the UK, Canada, Australia and a few other markets. On higher-margin items, or items which may be about to perish, you can bump the earning and communicate via digital channels or in-store signage to stimulate demand.

Loyalty Programs 52

Loyalty Programs Loyalty How To Hotels 52