2019 Gamification Innovation Technology 
NICE inContact
AUGUST 23, 2019
Both generations are tech-savvy, but each rely on technology differently. Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). Gamification is one key way to do so.
NICE inContact
AUGUST 23, 2019
Both generations are tech-savvy, but each rely on technology differently. Gen-Z doesn’t know a world without the internet and social media; however, the best way to communicate with Gen-Z in a professional setting is through face-to-face communication ( HR Exchange Network , 2019). Gamification is one key way to do so.
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TechSee
JUNE 25, 2019
of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT. As the technology matures, many companies will inevitably look for holistic AI solutions that unify customer and operational data to achieve the most valuable and actionable insights.
CSM Magazine
JUNE 27, 2019
The AI Market and Gamification markets continue to grow at an amazing pace. Research shows the Gamification global market will have a CAGR of over 30% from 2019-2024. The new technology utilizes real time AI and Gamification to improve CX agent efficiency and engagement. AI is expected to have even stronger growth.
Oracle
JULY 24, 2020
The gaming industry, in fact, generated $120 billion of revenue in 2019, a number that looks to keep rising. Gamification as an overall strategy for interacting with customers is also estimated to grow 30% from its current $7.17 billion valuation over the next five years. Become part of a world’s fabric.
Currency Alliance
JUNE 21, 2018
Some of this occurred through collaboration and technological optimisation – also anticipated. So in the context of the gongs now having been handed down, here’s a look out over loyalty marketing landscape: what makes a winning program now, and what new surprises might be in store for 2019. Technological Innovation.
TechSee
JUNE 4, 2019
While these non-technological training styles center offer a number of benefits, they can consume a considerable portion of a call center’s resources in terms of time and cost. One innovator in this area is Slack , an online communication platform that sees users logging 100 million collective hours online per month. Get in the game.
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