ChurnZero

DECEMBER 20, 2019

Ryan Lester , Senior Director of Customer Experience Technologies, LogMeIn . 2020 is the year companies need to start applying the golden rule of business to both the customer and employee experience. Sales and CS collaborations create “pods” of sales. CS brings focus to their purpose. .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

One Millimeter Mindset

MAY 23, 2019

Tomorrow, I deliver a breakout presentation at the 2019 IEEE Women in Engineering International Leadership Conference in Austin TX. Beyond the mindset, biases and baggage which still hold you back from delivering on who you are: a Professional of Tremendous Worth. I speak on how professional purpose is the key to professional innovation.

Leadership 70

Leadership Conference Innovation Culture 70

One Millimeter Mindset

FEBRUARY 13, 2019

Babette Ten Haken delivers her One Millimeter Mindset speaking programs and workshops to organizations and associations, like yours, who want to leverage collaborative business models and a profitable workforce to retain the customers and members you work so hard to win. Her playbook of collaboration hacks, Do YOU Mean Business?

Leadership 63

Leadership Guidelines Meeting Engagement 63

One Millimeter Mindset

FEBRUARY 6, 2019

Tomorrow’s workforce profitability strategy focuses on employee interoperability across functional roles and departmental silos. Consider the impact on this model on employee experience. Employees understand how what each one of them “does” adds value to what everyone else “does.” Subscribe to my blog.

Strategy 74

Strategy Customer Retention Guidelines Communication 74

SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

One Millimeter Mindset

JANUARY 30, 2019

Also, how is this word impeding remarkable customer experiences and employee experiences? How aware are we of how our own speech habits impact how we set the client and employee experience table for the conversation that follows? ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI.

Guidelines 72

Guidelines Employee Experience Sales Communication 72

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. As a passion project, Nate recently created CX Accelerator , a first-class virtual community for Customer Experience professionals.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. As a passion project, Nate recently created CX Accelerator , a first-class virtual community for Customer Experience professionals.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

RapportBoost

DECEMBER 10, 2018

Did you miss this Customer Experience Update Webinar from the end of November? Take notes – the info will help you create a killer Conversational Selling strategy for 2019! Read the transcript below: Nicholas Rodriguez: …the highest priorities for Contact Centers that focus on the customer. No worries!

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

One Millimeter Mindset

FEBRUARY 14, 2019

Shouldn’t our differences become strengths and opportunities – instead of impediments – for serving our customers (and each other) better and better?”. Babette Ten Haken is a customer retention specialist. ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI. Your thoughts?

Guidelines 13

Guidelines Customer Retention Leadership Communication 13

One Millimeter Mindset

FEBRUARY 4, 2019

Leveraging experience based storytelling encourages more collaborative business models and profitable workforces committed to customer success and customer retention. Get started on leveraging experience based storytelling. ©2019 One Millimeter Mindset / Sales Aerobics for Engineers®, Ann Arbor MI.

Customer Experience 12

Customer Experience Guidelines Resources Customer Retention 12

Help Scout

JUNE 22, 2021

An NPS Promoter score has a customer lifetime value that’s 600%-1,400% higher than a Detractor. 89% of consumers are more likely to make another purchase after a positive customer service experience. 93% of customers are likely to make repeat purchases with companies who offer excellent customer service.

Customer Service 128

Customer Service Social Media Self Service Knowledge Base 128