2019 Customer Care Customer Retention Employee Experience 
Qualtrics
OCTOBER 23, 2019
million in improved customer care support and service , such as reducing the cost of incident support by shifting hundreds of thousands of customer calls to self-help. Organizations could also expand their program into employee experience management or product development. Driving bottom-line results.
Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. As a passion project, Nate recently created CX Accelerator , a first-class virtual community for Customer Experience professionals.
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Storyminers
JULY 6, 2020
She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. As a passion project, Nate recently created CX Accelerator , a first-class virtual community for Customer Experience professionals.
SurveySensum
JULY 14, 2020
She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). LinkedIn : [link]. Website : [link]. LinkedIn : [link].
Help Scout
JUNE 22, 2021
An NPS Promoter score has a customer lifetime value that’s 600%-1,400% higher than a Detractor. 89% of consumers are more likely to make another purchase after a positive customer service experience. 93% of customers are likely to make repeat purchases with companies who offer excellent customer service.
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