Comm100
DECEMBER 1, 2017
2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience.
NetBase
OCTOBER 5, 2018
Renewed focus on creating a top-notch customer experience is all the rage – in fact, it’s table stakes. So why are brands missing so many opportunities on the customer experience analytics front? Customer Satisfaction Tops the Priority List. So, download the NetBase 2018 Consumer Experience Analytics Report now.
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Answer Dash
MAY 7, 2018
Customer Experience Capabilities “For 75% of B2B organizations and 40% of B2C organizations, customer experience management is still an immature capability with a fragmented, uncoordinated approach and no clear leader,” ( Gartner ). 32% of B2C CMOs see improving customer experience as a top three objective.
COPC
OCTOBER 10, 2017
Hot off the presses, the 2017 Consumer Edition of the Customer Experience Management Benchmark (CXMB) Series, titled The Consumer’s Voice: Opinions, Perceptions and Expectations , was recently released during the Execs In The Know Customer Response Summit, Chicago, on September 19-21. and Execs In The Know.
Second to None
MARCH 30, 2018
You can access the article by clicking here , or by reading below: This piece was originally published by AdWeek on March 30, 2018: “In 1997, I was flying out to San Jose, Calif., Check out the following list written by Carlos Dominguez for AdWeek. to attend a meeting that could transform my career. Final thoughts.
Qualtrics
FEBRUARY 3, 2020
In 2018, 5 billion posts were left on brands’ Facebook pages — now that’s a lot of X-data! The platform has become a key customer service channel for many brands, like SnapTravel, which runs its entire business via Facebook Messenger. One key channel where they do that is Facebook.
SurveySensum
JULY 14, 2020
Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up.
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