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Optimize Your Customer Experience Management Strategy

GetFeedback

So although the customer experience has repeatedly proven to be critical to every company’s success, improving it remains a major challenge. In response, many organizations have begun rolling out a new function called customer experience management (CXM). What is customer experience management?

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CUSTOMER EXPERIENCE MANAGEMENT TRENDS FOR 2018

Pink Guava

CUSTOMER EXPERIENCE MANAGEMENT TRENDS FOR 2018 When globally, 75% of companies want to work on customer experience, it is becoming a long term value creation model which is sustainable, equitable and shall build gains for all together.

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Best Customer Experience Article from the Month of July 2018

Comm100

There’s no room for mistakes as tools like social media and customer survey’s enable customers to not only provide feedback easier, but share their negative experiences with others. Becoming the Next Customer Experience Manager. CX Project Manager, Customer Service/Support/Success Manager.

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Is Your Contact Center Ready for the New Year? Set Your 2018 Business Priorities with CCW Digital’s Winter Report

Comm100

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. For many organizations, a huge part of this new year task is setting contact center priorities — priorities that can have a colossal impact on the customer experience.

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Announcing the Release of the 2018 CXMB Series Consumer Edition

COPC

The most recent installment of the Customer Experience Management Benchmark (CXMB) Series was released during Execs In The Know Customer Response Summit, which took place September 11-12 in Marina del Rey, California. The 2018 CXMB Series Consumer Edition is the 12 th volume in the series.

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NPS Playbook: How Act-On Actions Customer Feedback

AskNicely

Nina Church-Adams, Senior Vice President of Marketing for Act-On Software, shared some top tips from Act-On including their cross-functional customer feedback response workflows: . Customer Support responds to Detractors to address their pain points. Get the 2018 NPS Benchmark Study.

NPS 150
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2018 Confirmit ACE Awards Winners' Showcase

Confirmit

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Take a look to find out how our Confirmit ACE Awards winners have used Customer Experience Management solutions to drive business change.