Comm100
AUGUST 23, 2018
It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.
ShepHyken
MAY 7, 2018
That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. My Comment: If you are in the retail business and you have returns, then this is an article you want to read.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
PK
JULY 25, 2019
Events have the potential to be a highlight in your customer journey and communicate your brand values in a memorable way. Retailers that have a footprint in the physical retail landscape are perfectly positioned to take full advantage of the power of in-person events. Real value. Arc’teryx: Arc’teryx Academy.
Hero Digital
DECEMBER 11, 2018
We’ve broken down the underlying emotional motivators behind brand experiences that drive loyalty, including examples in the retail, insurance, and healthcare industries. When customers interact with your brand, they want to feel: 1. Reassurance. With increasing sensitivity around data privacy, this customer emotion is key.
Stella Connect
SEPTEMBER 22, 2017
How to Achieve Excellence in Travel Customer Service in 2018. If the past is any indication, Q1 2018 will kick off a record-setting year. Common to all three brands, from both a cultural and business standpoint, is a heartfelt investment in the people they employ and the people they serve. The experience economy is booming.
BlueOcean
JANUARY 22, 2019
In fact, consumers have become so accustomed to businesses only shooting relevant messages their way, that 71% of them feel frustrated when their retail experience feels impersonal. While this expectation may have been created in a retail environment, it doesn’t end there. In 2018, Nike gave us all a master class in taking a stand.
Stella Connect
NOVEMBER 9, 2021
According to data from the National Retail Federation , 57% of shoppers this 2021 holiday season plan to make their purchases online. As a result, the virtual customer support agent is the only human connection customers may have with your brand, empowering your agents to help drive customer loyalty and higher purchase rates.
Expert insights. Personalized for you.
100 
Let's personalize your content