PK

JULY 25, 2019

Fostering a community with your customers is key to brand loyalty. Emotionally connected customers have a 306% higher lifetime value , which means brands have to find ways to show you care. One way to do that is through meaningful events that overdeliver on value. Real value. Arc’teryx: Arc’teryx Academy.

Retail 49

Retail Loyalty Fashion ROI 49

ShepHyken

MAY 7, 2018

That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. My Comment: If you are in the retail business and you have returns, then this is an article you want to read.

Customer Service 79

Customer Service Policies Retail Case Study 79

Comm100

AUGUST 23, 2018

It’s 2018, and customer expectations are changing faster than ever. This blog post is not about the top customer service trends to watch out for in 2018. The following best practices set contemporary leaders in innovation apart from the pack and represent what exceptional customer service looks like in 2018.

Exceptional Customer Service 100

Exceptional Customer Service Customer Service Chatbots Hotels 100

Hero Digital

DECEMBER 11, 2018

But as products and services continue to emphasize customer satisfaction, the future of brand differentiation will be creating emotional brand experiences. Brand loyalty is at an all-time low, but values-driven connections are tipping the scale for customers across generations. Reassurance. Confidence.

Omni-Channel 42

Omni-Channel Connections Brands Healthcare 42

Stella Connect

NOVEMBER 9, 2021

According to data from the National Retail Federation , 57% of shoppers this 2021 holiday season plan to make their purchases online. As a result, the virtual customer support agent is the only human connection customers may have with your brand, empowering your agents to help drive customer loyalty and higher purchase rates.

Customer Service 87

Customer Service Poor Customer Service Contact Center Training 87

ProProfs Chat

JANUARY 30, 2020

Elaborating on this maxim, I would also like to add that unhappy customers can ruin the brand value in minutes. And we all know, what goes online, reaches everyone and hampers the brand image as well. Customer loyalty. Customer Engagement & Loyalty. Type, type, click, and the damage is done!

Customer Engagement 136

Customer Engagement Engagement Social Media Customers 136

NetBase

JULY 22, 2020

Finishing 2019 with a brand value of $47.2 billion , Louis Vuitton is the world’s most valuable luxury brand. consumers believe luxury brands should engage in manufacturing practices that are environmentally friendly. Here’s a look at the online conversation around luxury brands right now. 81% of U.S. Estée Lauder.

Consumers 59

Consumers Meeting Brands Ecommerce 59