Comm100
AUGUST 23, 2018
In other words, why invest in chasing after customer expectations when you could be shaping those expectations yourself? This blog post is not about the top customer service trends to watch out for in 2018. What we have compiled here is a list of today’s industry-leading customer service examples.
CloudCherry
JULY 25, 2018
The MIT Technology Review: Getting To Iconic report is based on surveys conducted with over 550 business executives at global firms—including retail, IT, logistics, healthcare, IT, and more— in over 30 countries between May and July 2017. Maintaining customer experience across an ecosystem. Social responsibility. “75%
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ShepHyken
OCTOBER 13, 2017
Retailers can make it happen by rewarding customers for actions that have nothing to do with the purchase but have solid ties to their brand and brand values. Is your brand eco-focused? If you’re selling beauty products, make like Lush and reward customers for bringing back your used containers.
CSM Magazine
MAY 1, 2018
The UK banking industry is nothing short of cut-throat with financial giant Barclays losing more than 10,000 customers during the second quarter of 2017. According to the Current Account Switch Service (CASS,) the main culprit responsible for the devastating loss of customers: continuous unsatisfactory customer experiences.
Beyond Philosophy
DECEMBER 20, 2017
Engagement is principally about fit, alignment, and productivity; so, more is needed to optimize customer experience. Also, there is a direct connection between a company’s employee experience and the Customer Experience they deliver on a company’s behalf. You Also Might Like… 2017 the Year of Undelivered Promise.
Stella Connect
JANUARY 30, 2017
Last month, at the National Retail Federation’s Big Show 2017 , we partnered with lululemon’s Guest Education Centre director Dave Pitsch to present “Lessons Learned from 2016 Holiday Shopping.”. It Ensures Customer Expectations Are Met. In your customers’ eyes, your people are your brand.
Lumoa
FEBRUARY 9, 2023
more friendly behavior in customer service) Marketing to take the info into account in better targeting (e.g. upselling to the most loyal customers) Process changes (e.g. informing the customer more often about how the repair is proceeding) Only after you have acted on feedback, customer experience processes are developing.
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