NICE inContact
SEPTEMBER 30, 2019
Hiring remote workers can be a competitive advantage for companies, especially contact centers. Companies that offer a remote work program report 63% less unscheduled absences ( PGI, 2013 ). Customizable agent profiles and gamification can help create a virtual community among remote contact center agents.
Customers That Stick
JANUARY 19, 2015
Volume 34: August 2014 – Talk Isn’t Cheap: If you ever think that basic customer service communication training is unnecessary, think again. Volume 33: July 2014 – Baseline Communication: The baseline is never something to strive for, but all customer-facing reps should be trained to know what it is.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
TechSee
JANUARY 24, 2019
With live video chat support, face-to-face communication is established between agent and customer. More efficient than auditory communication, visually highlighting the desired action will enable the customer to comprehend and execute the instructions faster and more satisfactorily. Drives competitive advantage.
Magellan Solutions
JULY 20, 2021
They aid companies for them to have a competitive advantage. They note that the communication has helped them prevent issues before they happen. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company. This is where BPOs come in. eCommerce Logistics. Product Indexing. Claim Management. Tech support.
C3Centricity
MAY 1, 2021
Demographics: As already discussed in an earlier post called “The 3 Rules of Effective Targeting” , the deeper your understanding of your target customer is, the more likely it is to provide you with a competitive advantage. I think the example I mentioned at the beginning makes this crystal clear, no?
Storyminers
JULY 6, 2020
The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bill Quiseng.
Storyminers
JULY 6, 2020
The upheaval that digital engagement and collaboration is having on business leadership and organizational communication. He held sales and technical leadership positions at IBM, where he advised companies on the strategic use of information technology to solve business problems and gain a competitive advantage. Bill Quiseng.
Expert insights. Personalized for you.
136 
Let's personalize your content