Storyminers

JULY 6, 2020

As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Aimee Lucas. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Customer Guru

JANUARY 3, 2018

In 2013, Sequoia joined us as an investment partner and in 2015, India Value Fund, which is now called TrueNorth invested in us. Feedback to me is all about being heard at that moment and acting upon it to ensure that we put our best effort to resolve it. There comes the whole scope of cognitive analytics.

Customer Centricity 95

Customer Centricity Healthcare Hospitality Management 95

ChurnZero

APRIL 3, 2019

“Reviewers on TrustRadius frequently highlight Churnzero’s customer profiles, customer segmentation and health-scoring, and integration with Salesforce.”. With a TR Score of 9.2 The TrustRadius Top Rated Award affirms the efforts we’ve made thus far.”. – Director Training and Support | Workzone| Read the full review here.

Software 15

Software Customer Success Effort Score B2B 15

ClearAction

JANUARY 14, 2015

In today's array of CXM webinars, articles, and conference speeches, hot topics include predictive analytics, journey mapping, touch-points, user experience, communities, digital and content marketing, self-service and social media. And how well do they compensate for what's missing in seeing the full picture?

Customer Experience Management 48

Customer Experience Management Customer Experience Management B2B 48

Qualtrics

JULY 9, 2019

The same year that HCAHPS scores were first publicly reported, the Apple App Store debuted and people were rushing to buy the first touch-screen BlackBerry. 2022 is far too long to wait to digitize the existing paper- and telephone-based survey methods that are hampering efforts to improve patient experience capture. March 28, 2013. [2]

Healthcare 33

Healthcare Hospitality Survey Effort Score 33

Grade.us

JUNE 2, 2020

Founded in 2013 by Jon Hall, Grade.us Website GatherUp was founded as GetFiveStars in 2013 by local search marketers Mike Blumenthal, Don Campbell, and Thomas Hasch. Net Promoter Scores, optional survey questions, first-party reviews, and third party reviews — all from the same customer. Net promoter scores. Auto-tagging.

Software 47

Software Management Net Promoter Score Multi-Channel 47

Chattermill

AUGUST 29, 2018

Text Analytics. Your NPS score is just the raw data, the “what.” In addition to providing both free and multi-tier paid plans for individuals, Survey Monkey released large-scale options for enterprises in 2013, meaning you’re likely to find a plan — and a price point — that’s just right for your business’ size and needs.

Technology 40

Technology Customer Experience Consulting Analytics 40

Chattermill

AUGUST 29, 2018

Text Analytics. Your NPS score is just the raw data, the “what.” In addition to providing both free and multi-tier paid plans for individuals, Survey Monkey released large-scale options for enterprises in 2013, meaning you’re likely to find a plan — and a price point — that’s just right for your business’ size and needs.

Technology 40

Technology Customer Experience Consulting Analytics 40

ClearAction

SEPTEMBER 28, 2015

Why it's key to future success: Patterns are influential in shifting from our current emphasis on index scores, micro approach to following up on low ratings, tactics for moving a few decimals in ratings averages, seat-of-the-pants action planning in silos, and weak accountability for driving changes that customers will reward.

Customer Experience 48

Customer Experience ROI Customer Experience Management Government 48

SurveySensum

JULY 14, 2020

Principal Analyst, most of her work is focused on research, advisory, and training efforts on shaping the future of experience management (XM). Lead CX Analytics and Insights Manager at CenturyLink. Currently working at Qualtrics as a Sr. Nick Macfarlane – CX Speaker, Thought Leader, Head of Customer Experience at Sky.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Pointillist

AUGUST 18, 2021

The report compiled survey results of more than 1,150 CX, analytics, marketing and customer care professionals worldwide, across a variety of industries. Adoption of journey-based approaches like journey management, journey analytics, and customer journey orchestration also continues to grow. podcast and the Experience Maker Show.

Customer Journeys 40

Customer Journeys Self Service Omni-Channel Measurement 40

SmartKarrot

JANUARY 18, 2022

Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. It maps customer journeys, collects omnichannel input, and calculates Net Promoter Score to help organizations track and enhance customer engagement. Visual Website Optimiser (VWO).

Company 11

Company e-support Customer Journeys CRM 11

Currency Alliance

JUNE 11, 2019

Granted, such efforts have underpinned the early successes of neobank startups. When Paul Cobban first joined as COO in 2013, a taxi driver quipped with him that the acronym DBS stood for “Damn Bloody Slow”. We will return to the power of the bank´s merchant network near the end of this article. CX enhancements at scale.

Banking 40

Banking Loyalty Consumers Loyalty Programs 40

Grade.us

AUGUST 11, 2020

These are the incentives you want to optimize your efforts around. You’ll want to optimize your efforts around the primary, secondary, and tertiary review platforms that produce these benefits consistently. Access the Analytics Suite , where you can see key metrics and performance indicators for your TripAdvisor listing.

Travel 52

Travel Customers Video Policies 52