Interactions
JUNE 24, 2021
Over the past few years, brands have been investing a lot of money, time, and strategy in customer experience. There’s no question that brands– especially the world’s leading brands– understand the impact of a great customer experience. Imagine if we time travelled back to 2010.
Tricia Morris
AUGUST 4, 2015
With the Institute of Customer Service reporting that customer satisfaction in the U.K. is at its lowest level since 2010 , it has never been more important for U.K. brands and organizations to know as much as possible about consumers and their growing expectations for service across channels. The 2015 U.K.
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Service Untitled
SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.
Service Untitled
NOVEMBER 1, 2011
The situation already reeks of terrible customer service, but the airline industry often has their own particular spin on egregious situations which somehow is supposed to explain any and all miserable experiences passengers are forced to endure – of course for the sake of our safety.
Kayako
OCTOBER 29, 2015
The customer support rep role has travelled the world and back. The birth of mainstream outsourcing: 2000 – 2010. Customer service was one of these areas. His outsourced hires were acting directly as customer support reps for his old business BrainQUICKEN. A customer had an item held at customs.
Bold360
DECEMBER 12, 2019
Sure, you know the importance of customer service. One look at customer service statistics and it’s clear that consumer expectations when it comes to service aren’t just rising—they’re skyrocketing. If you want to stay competitive, it’s critical to step up your customer service game. Why can’t you?”
Bizagi
JULY 8, 2020
2 – Prioritize initiatives that keep existing customers happy. 90% of consumers have left a business because of poor customer service, reports Customer Think. The need for excellent customer experiences will only increase we enter a period of economic uncertainty.
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