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Blindster CEO Leads the Way with Outstanding Customer Satisfaction and Unrivalled Growth

CSM Magazine

Kyle started out with the vision of improving the style and privacy of people’s homes with blinds and shades while putting customers at the heart of his business. The company has grown significantly since the early days of working out of a garage, but the customer-focused values remain the same.

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ChurnZero’s 10 Customer Success Leaders to Watch in 2020

ChurnZero

As SaaS gets more serious about Customer Success, their representation on the executive and C-suite level will follow (as envisioned in our 2020 Customer Success predictions ; see #2). Based on LinkedIn research, Customer Success r oles saw 34% annual growth —qualifying them as one of the top emerging jobs in 2020.

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How Marmalade Insurance Has Utilised Customer Feedback Software to Help Improve CSAT and Increase Their Net Promoter Score

CSM Magazine

This unerring focus on the customer, not only in attracting new ones but really listening to their existing ones, has been a key element of the organisation’s success and growth to date. Part of this approach is their customer feedback process, which they introduced in 2020, with the help of customer feedback software provider, CustomerSure.

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What Do Companies With Low Net Promoter Score Have in Common?

Retently

You can also learn a surprising amount of tactics and strategies by studying the opposite end of the scale – the world’s least successful companies, from a churn perspective – to compare their common weaknesses and find out what makes their customers so unlikely to recommend them to their peers. The answer is actually simple.

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Behind the Scenes of Government Social Media Customer Care

Russel Lolacher

Our strategy is about putting the customer first. In 2010, the ministry was putting together something that hadn’t existed for them before. How much has the consumer sentiments changed in your space during 2020 and how is 2021 going to look like? What was the biggest lesson you learned in 2020? The importance of empathy.

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The 9 Best Email Support Ticketing Systems 2020 – Reviews & Comparison

Comm100

Customer service isn’t just about your team having the right attitude and training. For your customer support to be great (or even just functional) in 2020, you need the systems to back it up. Your customer help desk software keeps incoming queries from falling through the cracks by turning them into easily manageable tickets.

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Six Upcoming Service Trends For 2018

Second to None

Some experts predict that 80% of companies will use artificial intelligence in customer service by 2020. But now that 2020 is right around the corner, does the prediction hold up? Many companies are already using artificial intelligence in their customer service operations. In fact, they’ve been predicting that for years.

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