Retently

JULY 28, 2023

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. According to a 2009 survey , over 2/3rds of marketing professionals admitted companies needed a CCO.

Chief Customer Officer 132

Chief Customer Officer Customer Centricity Call Center Metrics 132

Customer Bliss

JANUARY 24, 2017

Employees are essentially internal customers, so the tie to working with — and providing value for — external customers isn’t as big of a leap as we sometimes think. In fact, engaging employees en route to customer advocacy is a major way Scott has driven growth in his career. About Scott.

Loyalty 100

Loyalty Leadership System Engagement 100

Michel Falcon Experience

FEBRUARY 19, 2023

My first mentor in 2009-ish was a gentleman named Patrick Lewis, and he’s still somebody I’m in contact and learning from today, but that just didn’t happen overnight. So the first thing you can do is ensure that you comment on their posts, make sure you like and engage with the content that they’re putting out there.

How To 60

How To Social Media Meeting Fashion 60

Second to None

MARCH 8, 2019

A study by Social Market Foundation reported that happy employees are up to 20 percent more productive than unhappy employees. [1] 1] Satisfied workers are more engaged and less stressed, ultimately benefiting the organization on multiple levels. 2] Employee Burnout. percent more returns over the span of eight years.

Study 48

Study Financial Customer Centricity Employee Experience 48

Retently

OCTOBER 19, 2018

Miscommunications, low employee engagement, and the lack of a customer-centric company culture can also get in the way and make things worse. According to a 2009 survey , over 2/3rds of marketing professionals admitted companies needed a CCO.

Chief Customer Officer 83

Chief Customer Officer Customer Centricity Call Center Metrics 83

Qualtrics

OCTOBER 11, 2019

One of the key building blocks to creating a truly exceptional employee experience is cultivating an environment where employees feel free to both share and receive open and honest feedback. Strategies to build trust and improve employee engagement. Leadership behavior and employee voice: Is the door really open?

Culture 26

Culture Communication Multi-Channel Feedback 26

Comm100

MARCH 27, 2023

By allowing a chatbot to handle the most time consuming and unrewarding work, agents can focus their time on more engaging questions and tasks. This in turn helps schools improve employee engagement and even reduce agent turnover. Task bots can resolve queries by guiding the visitor through a series of questions and answers.

Chatbots 164

Chatbots Multi-Channel Knowledge Base Wait Times 164

SurveySensum

JULY 14, 2020

Rudy Dalimunthe – VP of CX at Tokopedia, Ex Indosat – XL Axiata – Ernst & Young, CX & Customer Engagement Professional. He successfully led and brought his companies in successful CX transformation and has won many awards in customer engagement & customer experience management areas. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

PeopleMetrics

MAY 22, 2015

When faced with repetitive tasks, and no clear milestones, employees can feel like drones, lose excitement for their jobs, and worse still, might start thinking about exit strategies. Conversely, hitting marks can do wonders for employee engagement. 2009 by Phillip Capper , CC BY 2.0. by JD Hancock , CC BY 2.0.

Strategy 48

Strategy Customer Experience Case Study Employee Engagement 48

Michel Falcon Experience

MARCH 7, 2023

I’ve been responsible for hiring people since 2009 is when I was given my first opportunity to hire people. If you are looking for a keynote speaker for your event, please reach out. I would love to have a conversation with you about it. Let me tell you, I was awful at it. I did not know what to do. I’m much better at it now.

Culture 60

Culture Course Company Study 60

Qualtrics

JULY 15, 2019

Zappos, former online shoe merchant, and current online apparel provider was purchased by Amazon in 2009 for $1.2 Zappos is well known in for creating a culture of WOW, by not only going above and beyond for the customer, but also focusing on employee engagement – and it’s paid off with an incredible 75% rate of repeat business.

Customer Experience 37

Customer Experience Self Service Social Media Apparel 37