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Fast and cost-effective LLaMA 2 fine-tuning with AWS Trainium

AWS Machine Learning

These models can be used for question answering, summarization, translation, and more in applications such as conversational agents for customer support, content creation for marketing, and coding assistants. He was a recipient of the NSF Faculty Early Career Development Award in 2009. Before joining the industry, he was the Charles E.

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How to Impress Your Customers with Jon Picoult

Kustomer

You can also listen and subscribe to our podcast here: Full Episode Transcript: How to Impress Your Customers with Jon Picoult. It was totally self-supported and I wanted to get a radio show and they basically said, well, if you want anything other than the graveyard shift, you need to sell ads and bring money in. Intro Voice: (00:04).

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Top 5 Customer Service & CX Articles for the Week of August 7, 2023

ShepHyken

We kick off with an article that features a number of experts sharing their insights on how to spot and proactively manage problems, complaints, and anything the customer considers a “pain point.” remains unchanged since 2009 while inflation reached 6.2% as of 2023 and minimum federal wage of $7.25 in 2022 and 5.4%

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The Role of E-Discovery in the Legal Industry

Magellan Solutions

But, the most crucial role of tech in law is in the form of e-discovery. What is e-discovery? Well, e-discovery is just that. . E-discovery — as you might have guessed — is short for electronic discovery. Just like how email is short for electronic mail. E-discovery is a form of legal research.

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How to Improve Customer Service – A Complete Guide of Tools, Tech & Tips

Comm100

How to Improve Customer Service. We all know that customer service is important, but just how instrumental it is to success of a company might surprise you. Knowing how to improve customer service starts by understanding what customers want. How to improve customer service. How to improve customer service skills.

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Cultivating a Culture of Open Communication

Qualtrics

1 This may be a direct report trusting in their manager to provide them with support on a highly visible stretch project or senior leader trusting in an R&D team to deliver product enhancements in time for launch. As trust begins to grow, stronger relationships are also cultivated with the support of open and honest communication.

Culture 26
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

As a VP Analyst for Customer Experience at Gartner, Augie Ray has been helping Fortune 500 firms to understand CX, how to succeed, how to gauge results, and how to make CX matter to the stakeholders. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce.