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John Oechsle: How Do You Spell CRM Evolution? With 4 C’s

Bill Quiseng

He examines the evolution of how organizations connect with their customers and how smaller and midsized businesses are finding ways to compete for customers with larger players in their space through the 4 C’s of customer information. This week’s post is from Swiftpage CEO John Oechsle. Swiftpage is the owner of Act! ,

CRM 98
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Making an impact on the customer experience in the first 90 days

Customer Alignment

The average tenure also lengthened from 23 months in 2009 to 34.5 Although she came from a customer facing sales environment, she sought guidance on how she might hit the ground running if she decided to take up this new role. In the U.K, The proposed role was as Head of CX.

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Is This the End of Customer Success Software as We Know It?

Gainsight

If I was to tell you in 2009 that in just a few years there would be a new category of software almost as prolific as CRMs, customer support, and project management software you wouldn’t have believed me. As co-founders of Hugo —a Connected Meeting Notes software—we have found ourselves deep in the customer success software world.

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Mastering the Public Apology: The Most Epic Apology Letters of Our Time, and What Your Business Can Learn from Them

Comm100

That’s what one of two rogue Domino’s employees said giggling back in 2009, on a YouTube video that described their tampering with food products. database received an email, connecting them to their own personal apology video. The video that Neeleman followed up with went more in depth, outlining his 7 and 30-day plan for the airline.

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Rescission and Revocation Agreement.

Wired and Dangerous

If such disagreement between the Seller and Purchaser does occur the Escrow Agent will have the right to be discharged from this agreement by turning all agreements and documentation over to the jurisdiction responsible for this agreement. This document is filled out when individuals want to buy or sell real estate without brokers.

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Reputational Risk Explained: Effective Strategies to Build Trust and Credibility

BirdEye

In our digitally connected world, information spreads like wildfire. Being unclear, rude, or failing to listen to your customers leads to silent phones and poor sales. Nike sales fell. Reputational risk puts every aspect of a business at risk, from customer service to sales. What is reputational risk in sales?

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Gainsight: Customer Success Management for a Post-Sale, On-Demand, Attention Economy

Natalie Petouhof

In addition to an overview of the vendor, these documents identify key differentiators, product offerings, and provide a number of features that should help a client create short list when determining which vendor to put on out an RFI or RFP. Louis, Missouri in 2009, Gainsight’s headquarters are now in Redwood City, California.