2009 Company Customer Care Social Media 
Win the Customer
NOVEMBER 14, 2016
Whether it’s Snapchat’s GeoFilters or Facebook’s 360 Photos, more businesses are finding that social media is one of the most powerful tools available today. Whatever industry you’re in, you simply must have a social media presence these days. It’s called social media for a reason, after all.
ClearAction
FEBRUARY 7, 2016
Tools, techniques, and case studies catalyze your customer experience management success. Peruse ClearAction articles, podcasts and webcasts, and ask how these best practices can be customized to your specific needs. Customer Experience Strategy : Exploring Success Factors. Building a Customer-Centric Culture article.
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C3Centricity
JULY 30, 2018
However, in recent years, there has been a lot of talk about the importance of employees, some even suggesting that they are more important than customers! I discussed this in detail in a post a couple of months ago, called ” Customers Care About Products & Value, Not Employees. United have discovered this many times.
Russel Lolacher
AUGUST 30, 2018
In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Talk to a customer service agent. Live Chat, email, social media, phone call, she didn’t care. Someone at the security software company surely would have an answer. Her solution?
transcosmos Information Systems
FEBRUARY 13, 2018
Modern-day CEOs are taking a more hands-on approach and becoming the frontrunner of their companies when it comes to providing excellent customer service. They’re channeling their customer persona when developing customer-friendly policies within their organization or establishing an up-close and personal relationship with customers.
Russel Lolacher
AUGUST 30, 2018
In the summer of 2009, with some prodding by Lynn, the couple decided to buy the old computer of their eldest son, Joe. Talk to a customer service agent. Live Chat, email, social media, phone call, she didn’t care. Someone at the security software company surely would have an answer. Her solution?
CSM Magazine
DECEMBER 12, 2019
It’s also a 50% increase from 2009’s record low of $4.06 And when today’s customers are unhappy they are much quicker to act, with 50% of customers severing ties with a company immediately after a bad sales/marketing experience. social media strategy, billing changes). trillion spent in 2007.
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