SurveySensum

JULY 14, 2020

She is an internationally recognized Customer Experience Thought Leader, Coach, Keynote Speaker, and Author of ‘Customer Understanding: Three Ways to Put the “Customer” in Customer Experience’ (and at the Heart of Your Business). Chad Horenfeldt – Director of Customer Success at Kustomer.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Customer Guru

JANUARY 3, 2018

We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. When we started the journey of Cloudnine in 2007, we did not have any great ambition of growing beyond one unit.

Customer Centricity 95

Customer Centricity Healthcare Hospitality Management 95

SmartKarrot

AUGUST 29, 2022

The company is also known for its unique culture and management style. In this case, Netflix has automated its support processes to focus on providing better service and faster resolution to their customers’ issues. . Create a great marketing strategy. Be customer-centric. Think global, not local.

Company 10

Company Video Social Media Customer Success 10

CloudCherry

MARCH 14, 2019

Director of Customer Experience at UL EHS Sustainability & Co-Founder of CX Accelerator. Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. VP, Customer Experience at ICW Group. Our top 3 winners are: Nate Brown. Kristin Guthrie.

Hospitality 236

Hospitality Insurance B2C Groups 236

CloudCherry

MARCH 14, 2019

Director of Customer Experience at UL EHS Sustainability & Co-Founder of CX Accelerator . Nate started his career in the year 2007 and has worked tirelessly for years to give back to CX industry. VP, Customer Experience at ICW Group . Our top 3 winners are: . Nate Brown . Kristin Guthrie.

Hospitality 210

Hospitality Insurance B2C Groups 210

Kustomer

SEPTEMBER 9, 2021

A common theme among highly successful companies is their mission to put the customer at the center of every business aspect, not just in the hands of the CX crew. Creating a customer-centric culture can mean a lot of things. For me, it’s about elevating the intellect around customer experience.

Effort Score 98

Effort Score Contact Center Self Service Metrics 98

ijgolding

JUNE 25, 2018

One company in particular has maintained my custom for far longer than any other. In 2007 (11 years ago by my calculations), Kirk Kazanjian famously wrote a book about Enterprise Rent a Car. Thrive during tough economic times by bringing new advantages to the market. ? The company in question is Enterprise Rent a Car.

Customer Centricity 192

Customer Centricity Industry Customers Loyalty 192

Amity

FEBRUARY 10, 2017

Oracle Marketing Cloud offers a complete suite of powerful solutions that provide marketers with a comprehensive view of customer interactions, orchestrating the right experience for each customer and helping attract ideal customers that spend more, stay loyal, and become brand advocates.

Customer Success 48

Customer Success Marketing Effort Score Net Promoter Score 48

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization.

Financial 60

Financial Omni-Channel Airlines Multi-Channel 60

Retently

SEPTEMBER 17, 2018

In 2007, its NPS was a respectable 58. After all, only an employee who truly believes the service they are selling is the best in the market can turn a customer into a Promoter. Unique Customer Experiences. The AirPods and Apple Watch are great recent examples of the company’s ability to innovate on the market.

NPS 102

NPS Net Promoter Score Loyalty Omni-Channel 102

Qualtrics

JANUARY 22, 2019

I got a taste of CX with the compliance monitoring where we’re on a team, listening to phone calls, but I really wanted to get closer to the customer. On CX at the center of American Express’ culture: We have a long history of service. I think that customer connection is kind of what fuels the history and the culture of AmEx.

Voice of Customer 33

Voice of Customer Hotels Survey Call Center 33

Michel Falcon Experience

FEBRUARY 11, 2019

Hey Team, I’m excited to share my Customer Experience Keynote presentation that I shot in St. In addition to sharing company culture, employee engagement & customer experience strategies, I also explain the difference between customer service and customer experience. Pete’s Beach, Florida.

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60