Zeisler Consulting
APRIL 6, 2021
There was a thriller movie in the 1970s (remade in 2006 and hugely referenced in pop culture) called When a Stranger Calls. Surely you have logs and records of them accessing your systems, logging in and out, querying their data on your servers, etc. Why are you overcomplicating the entire issue?
GetFeedback
APRIL 3, 2019
YETI was founded in 2006 by Roy and Ryan Seiders, two brothers from a long line of entrepreneurs. The other aspect of my role is project management and system improvements. We have the ability to look at our service experience score as an aggregate and at a granular level. Chris Hogan, Business Analytics and Modeling, YETI.
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Daniel Group
AUGUST 19, 2020
These things can improve CX in the short-term , but a culture “tweak” is what is needed to make further improvements. Following is a story of what one client did to link Continuous Improvement (CI) efforts with their CX program and how the linkage has made a difference. Satmetrix Systems, Inc., Net Promoter Score?
GetFeedback
JANUARY 12, 2020
Southwest Airlines CEO Gary Kelly explained in a 2006 blog post : Open seating has allowed us to build a highly efficient operation by keeping the time our aircraft are sitting at our gate to a minimum. What’s important is not the absolute scores, but the gap between the Winning and Developing segments. But don’t stop there!
CSM Magazine
NOVEMBER 6, 2016
The most commonly used customer service scoring systems include combining a Net Promoter Score (NPS) with a Customer Service Effort (CES) measurement to assess customer input versus output. To learn more about creating self-improving customer service operations, download Bright’s ‘Best in Class Customer Service’ guide.
OpinionLab
MARCH 12, 2015
I don’t know what a satisfaction score means or how I can affect that positively. Since roughly 2006, Stratigent has worked with VOC vendors, such as OpinionLab , to help clients transcend the mindsets outlined above. We build alerts based off of keywords or specific pages to try and catch critical path issues and comments.
Customer Interactions
AUGUST 7, 2014
Jason Sturgill has worked for the Monterey County Information Technology Department since October 2006. During the last several years Jason has been the primary point of contact for providing technical support for the Communications Center’s 9-1-1 telephone systems. Jason’s exceptional support does not go unnoticed.
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