2005 Communication Customer Success Management 
Amity
APRIL 7, 2016
Recognition of Customer Success is growing rapidly, yet it requires more than just a new department, new hires, and new titles. The shift to a Subscription Economy and the corresponding shift in Power to Customers means that businesses need to embrace Customer Success just to keep pace, let alone thrive.
SmartKarrot
JANUARY 22, 2021
The concept of Customer Success has indeed become a critical success factor. The evolution of customer success has walked from time immemorial to the face of the future today. The Customer Success – Past, Customer Success – Present, and the Customer Success – Future are all subsets of this historic evolution.
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SmartKarrot
NOVEMBER 29, 2022
Effective account management never happens by chance. The Miller Heiman Large Account Management Process is one prominent example (LAMP). The Miller Heiman Large Account Management Process is one prominent example (LAMP). For major account managers today, this approach provides a great structure for them. .
Kayako
SEPTEMBER 8, 2016
These global work-from-home employees keep customer service ticking along 24 hours a day. The demands of the customer have risen, and the need to keep customers successfully supported is vital to business growth. Business can’t afford not to scale customer support around the world. When in doubt, over communicate.
Customer Guru
JULY 3, 2018
This blog discusses what customer experience lessons one can learn from the best-in-business SaaS brands. Build a robust customer success team with a focus on the human touch – Slack. It is one of the most popular collaboration hubs, whereby an organization’s communication is streamlined.
SuiteCX
FEBRUARY 22, 2017
Since that time people have used, and somewhat overused, these words to communicate myriad ideas and situations. I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. Then, the definition was any interaction in the process that includes the “paying customer.”
SuiteCX
FEBRUARY 22, 2017
Since that time people have used, and somewhat overused, these words to communicate myriad ideas and situations. I became acquainted with the concept of moments of truth (MOTs) in my process-improvement work in 2005. Then, the definition was any interaction in the process that includes the “paying customer.”
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