Beyond Philosophy

MAY 8, 2019

In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. So, in other words, when your customers feel these, you can get blips of improvement in your “value” metrics. Well, that requires resources. It was a tough audience. If not, you won’t.

Net Promoter Score 155

Net Promoter Score Insurance Call Center Training 155

Magellan Solutions

JUNE 23, 2019

The continuous exploitation of our rich natural resources, mindless use of non-renewable energy, irresponsible waste disposal, and apathy to our environment put our country in jeopardy. percent decrease since 2000 and 118 metric tons of carbon dioxide emissions. Over the years, we, humans, kill the same thing that keeps us alive.

Metrics 75

Metrics Resources How To Data 75

ijgolding

NOVEMBER 17, 2016

KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization. IG: Experience, experience, experience.

Customer Experience Professionals 120

Customer Experience Professionals Customer Experience Customer Centricity Customers 120

Thematic

SEPTEMBER 6, 2018

For more on the Net Promoter System , we recommend checking out resources like Bain & Company , and Customer Strategy to name only a couple). Net Promoter Score – the customer loyalty metric. Before adopting NPS in 2004, each department had its own metrics, although they didn’t help improve customer loyalty.

Net Promoter Score 54

Net Promoter Score NPS Effort Score Feedback 54

Horizon CX

DECEMBER 31, 2018

It’s a metric—not a program— a topic that has been regurgitated and rehashed ad nauseum to the point where it has become so mundane that its value is being questioned and, in some cases, dismissed. Case in point—How many more articles are necessary to explain NPS? But, from that moment onward, I have never looked back.

Customer Journeys 100

Customer Journeys Chief Customer Officer NPS Consulting 100

InteractionMetrics

JUNE 6, 2023

Paul Slovic, a professor of psychology at the University of Oregon, points out the vast difference between news coverage of the death of Natalee Holloway in 2004 and the Darfur genocide that was occurring at the same time. x] [link] The post It’s Time to Kill Customer Empathy appeared first on Interaction Metrics.

Training 52

Training Customers Customer Service Groups 52

Brandwatch CX

JANUARY 25, 2019

February, 2004 saw Thefacebook launch. By the end of 2004, membership was open to nearly all universities in the US and Canada and people were clamouring to sign up. Spending $1bn, we get an idea of the kind of resources the platform now has at its disposal. Introducing Thefacebook. shares in the Facebook company.

Advertising 85

Advertising Financial Video Report 85

Grade.us

MARCH 20, 2018

They have massive budgets and resources that smaller companies don't. Large enterprises have massive amounts of resources, talented people and often times, incredibly detailed knowledge about their customers. A recession encourages managers in various departments to fight each other for dwindling resources. None of that matters.

Management 38

Management Social Media Communication Report 38