2004, Customer Experience Professionals, Metrics and Resources

Customer Experience Professionals: Why We Do What We Do

ijgolding

NOVEMBER 17, 2016

KS: My foray into the CX discipline came about in 2004 quite by chance when, after years of serving in customer-facing roles, I received an offer I couldn’t refuse—to manage the Voice of the Customer program of a US-based B2B organization. IG: Experience, experience, experience.

Customer Experience Professionals

Customer Experience Professionals Customer Experience Customer Centricity Customers

A Perspective and a Prospective on CX

Horizon CX

DECEMBER 31, 2018

Year-end has always been a time for personal reflection for me and as 2018 ends in just a few hours, I am inspired to share the following thoughts around Customer Experience both in reflection of the year just about to end and the one just about to begin. With that in mind, I offer the following observations and insights.

Customer Journeys

Customer Journeys Chief Customer Officer NPS Consulting

Customer Experience Update

Customer Experience Professionals: Why We Do What We Do

A Perspective and a Prospective on CX

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