BlueOcean
OCTOBER 17, 2023
The first mainstream mention of ESG as a concept came from the United Nations in 2004 in their report titled “ Who Cares Wins.” And inconsistent criteria are only half the challenge, because some companies struggle with the availability and quality of measurable data in the first place.
Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Annette Franz.
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Storyminers
JULY 6, 2020
Prior to joining Temkin Group, she implemented the CX strategy and managed the Voice of the Customer program for Crowe Horwath LLP, one of the top 10 public accounting and consulting firms in the US. Arie is a Customer Insight, Customer Strategy, Customer Lifecycle Management, and Innovation Independent Consultant. Annette Franz.
Beyond Philosophy
MAY 8, 2019
In 2004, I presented to an insurance company in Germany about how they should be evoking the proper emotions in their customers. Finally, you measure it. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s leading Customer experience consultancy & training organizations. It was a tough audience.
Horizon CX
DECEMBER 31, 2018
This is good news for those of us among the CX consulting community and especially the CX provider community. After 10 years of corporate experience, sufficient apprenticeship under the auspices the CXPA, and with a CCXP certification in-hand, I started my own consulting practice in 2014.
Beyond Philosophy
APRIL 2, 2020
Many times, things we care about, like the signal quality or phone performance, are challenging to measure. I wrote a book in 2004, Revolutionize Your Customer Experience , that showed the four customer-centricity orientations that organizations have, which range from Naïve to Natural. They naturally put customers first.
Wired and Dangerous
MAY 18, 2021
A consulting contract should have a termination provision consultancy agreement termination template. and 24.06, providing for notification and consultation, are adequate and sufficient. The Employer is of the view that the existing provisions at clause 24.05
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