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10 Customer Service Podcasts to Add to Your Rotation

Kustomer

Check out our favorite customer service podcasts, or keep reading for some entertaining podcast history. Since formally hitting the scene in 2004, the podcast space has become an exciting resource and touchstone for business information and trends. The Power of the Podcast. The rest is proverbial podcast history. Just for Kicks?

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Millennials (also called Gen Y)- born in between 1982 and 2004. They use both tools extensively in their everyday lives for a wide variety of tasks—including self-learning, entertainment, and making connections with the people and communities they value in life. Matures- born before 1945. Gen X- born between 1965 and 1981.

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Guest Post: How Good Customer Service is Defined by 4 Different Generations

ShepHyken

Millennials (also called Gen Y)- born in between 1982 and 2004. They use both tools extensively in their everyday lives for a wide variety of tasks—including self-learning, entertainment, and making connections with the people and communities they value in life. Matures- born before 1945. Gen X- born between 1965 and 1981.

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Nintendo: The tech company with CX at its gaming core

CX Ahead

The Nintendo DS launched in 2004 as a device with two complementary screens, one of which is a touchscreen (three years before the iPhone). Centring the gaming experience around a motion-sensitive remote, the Wii brought a unique touch to entertainment , which pleased both new and existing customers.

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16 Popular Review Websites Businesses Should Track

ReviewTrackers

Founded in 2004, San Francisco-based Yelp has collected approximately 102 million crowd-sourced reviews of businesses in a wide range of categories — from restaurants and hotels to dentists, boutiques, and mechanics. Launched in 2004, RateMDs has since collected over 2 million doctor ratings and reviews. General Review Sites.

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. She has served clients as an independent consulting partner since 2004. Denise went on to head Sony Electronic Inc.’s

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Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

With a surprisingly relatable, conversational and very entertaining style, David delivers profoundly insightful and hard-hitting content to business audiences across a broad range of industries and categories. She has served clients as an independent consulting partner since 2004. Denise went on to head Sony Electronic Inc.’s