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BA powercut debacle: Airline keeps passengers in the dark about their rights

Helen Dewdney

The British Airways IT debacle, has caused more than a third of British Airways flights from Heathrow to be cancelled due to the airline being hit by a computer system power failure on Saturday. The BA CEO said in the online video that it would refund those who decided not to travel or chose to use another airline.

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Airline claim compensation letter template

Helen Dewdney

It would appear that many airlines like to make it difficult for passengers to claim for compensation and redress for delayed or cancelled flights. Under EC Regulation 261/2004 I am claiming compensation for this delayed flight. Flight cancelled or delayed for several hours – the airline must look after passengers.

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Your rights on flights, delays and cancellations

Helen Dewdney

The Denied Boarding Regulation (261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is. They also apply to passengers departing from an airport outside the EU bound for an airport within the EU, if the operating air carrier is a Community carrier. The airline must look after you.

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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Due to Navitaire’s negligence, an airline e-commerce outsourcing business, the reservation and distribution system for Virgin Australia crashed. 7) LACK OF COMMUNICATION BETWEEN THE US NAVY & ELECTRONIC DATA SYSTEMS (EDS) . CASE STUDY.

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Passengers doubly likely to be delayed on flights will need double the help!

Helen Dewdney

1) Compensation for delays is only due on flights in the EU or when using an EU airline arriving two hours (for cancelled and denied boarding flights up to 1,500km, 3 hours for over this length) or more late. 2) If your flight is cancelled or delayed for several hours – the airline must look after passengers.

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The Power of Moderation – A 2020 Perspective

Horizon CX

In an MIT Sloan Management Review article published in 2004 entitled (coincidently enough) The Power of Moderation, author Herve Laroche discusses the downside of being a high-involvement individual within an intensity-driven organization and what he sees as the need for more moderate adherence. Southwest Airlines Co.,

Airlines 100
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Coronavirus and travel – who’s taking advantage?

Helen Dewdney

And many of these people are voicing their dissatisfaction with the poor response from their airlines. Airlines – what are they doing about refunding? You are legally entitled to a full refund under the Flight Compensation Regulation, (EC) No 261/2004, and under IATA regulations for companies which are IATA members.

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