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BA powercut debacle: Airline keeps passengers in the dark about their rights

Helen Dewdney

The British Airways IT debacle, has caused more than a third of British Airways flights from Heathrow to be cancelled due to the airline being hit by a computer system power failure on Saturday. The BA CEO said in the online video that it would refund those who decided not to travel or chose to use another airline.

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Airline claim compensation letter template

Helen Dewdney

It would appear that many airlines like to make it difficult for passengers to claim for compensation and redress for delayed or cancelled flights. Under EC Regulation 261/2004 I am claiming compensation for this delayed flight. Flight cancelled or delayed for several hours – the airline must look after passengers.

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Your rights on flights, delays and cancellations

Helen Dewdney

The Denied Boarding Regulation (261/2004 EC) applies to passengers departing from an airport within the EU, whatever the airline is. The airline must look after you. If you are delayed overnight, the airline must provide you with a hotel and travel to and from it. Can I get a flight with another airline?

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Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

My flight was cancelled and the airline is only offering a credit note to be used on another flight. Many airlines are trying this trick. You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. Do I have to accept it? Or you can beat them.

Travel 108
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Travel in the time of Coronavirus – Your rights explained

Helen Dewdney

My flight was cancelled and the airline is only offering a credit note to be used on another flight. Many airlines are trying this trick. You are legally entitled to a full refund under Regulation (EC) No 261/2004 and under IATA regulations for companies which are IATA members. Do I have to accept it? Or you can beat them.

Travel 108
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10 Examples of Bad Outsourcing and How to Avoid Them

Magellan Solutions

In 2004, J.P. in 2004, the bank decided to dissolve the agreement. Due to Navitaire’s negligence, an airline e-commerce outsourcing business, the reservation and distribution system for Virgin Australia crashed. Due to its inability to pay its debts, EDS had paid off more than $500 million in lost assets by 2004.

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Civil Aviation Authority (CAA) gets new Chairman

Helen Dewdney

But will the UK’s airline regulator now regulate the sector properly? He begins his new job amid a crisis in the aviation sector and at a time when the regulator is failing to regulate airlines that are knowingly and deliberately breaking the law. However, that statement makes no mention of airline passengers.