GlowTouch

AUGUST 13, 2020

Impact sourcing is a business strategy that not only helps companies to grow but also provides stable employment to disadvantaged areas, populations, and demographics. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JUNE 18, 2020

One sourcing strategy that has emerged as a clear difference maker in the last several years is known as “impact sourcing.” ” Also referred to as “socially responsible sourcing,” this strategy focuses on outsourcing jobs and supply chains to economically disadvantaged areas and/or populations.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

APRIL 28, 2020

In other words, even if you’re primarily switching over to live chat as a reaction to COVID-19, you should consider moving forward with this strategy after the crisis has passed. #2. What can you do to build self-service components into your customer support strategy? More Face-to-Face Interactions.

Trends 52

Trends Self Service Social Media Call Center 52

GlowTouch

AUGUST 26, 2020

Should you invest in enhanced security to keep your customers’ confidential information secure? Could you streamline and optimize your fulfillment process, perhaps by developing an omnichannel strategy? In fact, many leaders wonder why they didn’t pursue such a strategy sooner! Simply put, you have a choice.

Customer Satisfaction 52

Customer Satisfaction Contact Center Software Contact Center Omni-Channel 52

GlowTouch

APRIL 24, 2020

In today’s rapidly changing marketplace, business executives often have to make tough choices when it comes to customer support strategy. Training is a key component to any successful customer support strategy. One of the biggest decisions they may have to make is whether to outsource customer support or keep it in-house.

Competitive Advantage 52

Competitive Advantage Effort Score Return on Investment Resources 52

GlowTouch

JULY 6, 2020

Implementing an effective CSR strategy can help in the following ways: Increase your brand’s equity. Founded in 2002, our 1,700 employees deliver for our clients by combining operational excellence with high-touch engagement. Doing business with responsible companies is no longer just a preference, but rather a requirement.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52

Natalie Petouhof

MARCH 6, 2017

I’ve written return on investment models for the value of human capital. The speakers will share research, insights and strategies for building the culture of a company that magnetically attracts the top talent. Winning leaders have realized the value of a strong and effective culture as a crucial, competitive advantage.

Culture 40

Culture Company Competitive Advantage Conference 40

GlowTouch

NOVEMBER 13, 2020

Detectives often say the best way to catch a criminal is to think like one, but too many businesses are reactive, basing solutions on what just happened while the bad guys move to the next strategy. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement.

Contact Center 52

Contact Center Return on Investment Policies Guidelines 52

Magellan Solutions

FEBRUARY 24, 2022

You are in charge of your own team, your own strategy, and your own results. And how up-to-date it is with both its strategy and how it does it. As a result, it can be an excellent lead generation strategy. This can result in increased lead creation, higher conversion rates, and a positive return on investment for your company.

Social Media 40

Social Media B2B B2C Sales 40