GlowTouch

DECEMBER 10, 2020

AI is not confined to chatbots or other self-service tools, though those are popular with some people. Done right, it is a business strategy that serves as a profit center for organizations and serves to differentiate businesses from their competitors. Customer service is more than problem-solving.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

JULY 10, 2020

Many business leaders are intrigued by the thought of adding chat as a support option for their customers but wonder if the return would be worth the investment. Here are 3 positive impacts that chat support can have on your other service channels: 1. Fewer Phone Calls. Reduced Costs.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

APRIL 28, 2020

In fact, one study found that 79% of consumers prefer live chat over other forms of communication because of the almost instantaneous response time it offers. What can you do to build self-service components into your customer support strategy? This is where a chatbot can be a huge difference-maker.

Trends 52

Trends Self Service Social Media Call Center 52

Magellan Solutions

FEBRUARY 24, 2022

You are in charge of your own team, your own strategy, and your own results. And how up-to-date it is with both its strategy and how it does it. Chatbots can successfully solve 80% of customer problems . But Chatbots can be used to get specific information from leads as well. There are the salaries of your team first.

Social Media 40

Social Media B2B B2C Sales 40