GlowTouch

DECEMBER 10, 2020

Did you know… that one of the fastest-growing career fields is Customer Success Manager? This reflects the increased emphasis on the user experience and personalization across virtually every industry for whom customer care is a vital function. Customer service is more than problem-solving.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

SEPTEMBER 6, 2019

The “Strategic Procurement Opportunity Conference” takes place September 10-12 and offers targeted networking and collaborative strategy sessions. GlowTouch has deep expertise in customer care and technical support. With 17 years of experience, we have mastered the art of chat and email support.

Conference 40

Conference Contact Center First Call Resolution Return on Investment 40

GlowTouch

APRIL 16, 2021

Today, customers are more savvy – and more demanding – than ever, expecting to be treated as individual human beings with unique needs, not as statistics or numbers. If your business is not providing high-quality, high-touch customer care, then you will lose customers.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

MAY 24, 2021

Among the strategies that healthcare providers are using to cope with the rising costs is outsourcing. For example, a call center outsourced company will work hard to ensure the provision of perfect customer care satisfaction, the latest technology, and even 24-hour support for all your customers.

Healthcare 52

Healthcare Call Center Return on Investment Trends 52