GlowTouch

OCTOBER 15, 2020

One strategy that is gaining ground is impact sourcing. Figures like this confirm the validity of impact sourcing as a recruitment strategy. Impact sourcing is a proven means of optimizing the effectiveness of your recruitment strategy and simultaneously minimizing costs. It’s a dollars and cents (sense?) Tonya Morgan.

Contact Center 52

Contact Center Return on Investment Competitive Advantage Study 52

GlowTouch

DECEMBER 10, 2020

Support through social media: this channel is not just how consumers talk about the organization; it is a means of talking to the organization and part of a broader strategy of making communications easy and providing the channels your customers prefer. Customer service is more than problem-solving. Tonya Morgan. Tonya Morgan.

Trends 52

Trends Customer Service Self Service Contact Center 52

GlowTouch

APRIL 16, 2021

Post-sale proactivity works wonders. Customer support begins almost immediately after the sale. If you cannot convert customers from one-time sales into repeat purchasing, then chances are that you are missing something. Support in the SaaS world takes some work; anything worthwhile does.

Industry 52

Industry Trends Software Return on Investment 52

GlowTouch

JULY 10, 2020

Many business leaders are intrigued by the thought of adding chat as a support option for their customers but wonder if the return would be worth the investment. If you are looking for ways to streamline and optimize your customer support strategy, then you should consider the benefits of chat support. Fewer Phone Calls.

Customer Satisfaction 52

Customer Satisfaction Average Handle Time Return on Investment Effort Score 52

GlowTouch

AUGUST 13, 2020

Impact sourcing is a business strategy that not only helps companies to grow but also provides stable employment to disadvantaged areas, populations, and demographics. Founded in 2002, our 1,800 employees deliver for our clients by combining operational excellence with high-touch engagement. Tonya Morgan. Tonya Morgan.

Competitive Advantage 52

Competitive Advantage Return on Investment Contact Center Omni-Channel 52

GlowTouch

JUNE 18, 2020

One sourcing strategy that has emerged as a clear difference maker in the last several years is known as “impact sourcing.” ” Also referred to as “socially responsible sourcing,” this strategy focuses on outsourcing jobs and supply chains to economically disadvantaged areas and/or populations.

Return on Investment 52

Return on Investment Competitive Advantage Contact Center Omni-Channel 52

GlowTouch

JULY 6, 2020

Implementing an effective CSR strategy can help in the following ways: Increase your brand’s equity. Investing in corporate social responsibility will allow you to build a positive reputation as a business that cares about its community, the environment, customers, and employees. Increase Sales. Tonya Morgan.

Omni-Channel 52

Omni-Channel Return on Investment Culture Sales 52