Beyond Philosophy

DECEMBER 31, 2019

In 2002, when I started Beyond Philosophy, Customer Experience was an area that was only forming. Prediction #4: Measurement will become a higher priority for Customer Experience professionals. In the discussion form, most conversations lean toward measurement. . So yes, measure, but also…do the job. .

Customer Experience 152

Customer Experience Effort Score Consulting Customer Experience Professionals 152

Beyond Philosophy

DECEMBER 19, 2017

These six areas drive brand advocacy and loyalty, the gold-standard for any company measuring CX performance. Per the online marketing intelligence service WARC , QVC took the top spot in the survey, jumping nearly 20 places over its positions last year. I founded Beyond Philosophy in the UK back in 2002. Resolution.

Effort Score 153

Effort Score Customer Centricity Consulting eBook 153

Beyond Philosophy

JULY 6, 2016

These results were based on a survey of 9,000 Chinese customers, about 60 different brands in five industries. I wrote Building Great Customer Experiences , my first book about Customer Experience, in 2002 with John Ivens. How to Measure Customer Emotions. China Sees the West as Thought Leaders of Customer Experience.

Social Media 113

Social Media Multi-Channel Customer Centricity Consulting 113

GlowTouch

DECEMBER 4, 2020

Any customer support vendor that claims they care about the happiness of their clients should have at least some customer satisfaction surveys for you to reference. They can either be standard survey scores or a more rigorous method the company uses internally. All these benefits build employee loyalty and lead to better work culture.

Customer Satisfaction 52

Customer Satisfaction Return on Investment Competitive Advantage Transportation 52

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun In today’s competitive retail landscape, providing customers with an enjoyable and hassle-free shopping experience is crucial to winning their loyalty. This ultimately leads to increased customer satisfaction and loyalty, resulting in a competitive edge in the retail industry. But how to implement it?

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

Make Shopping Easy & Fun In today’s competitive retail landscape, providing customers with an enjoyable and hassle-free shopping experience is crucial to winning their loyalty. This ultimately leads to increased customer satisfaction and loyalty, resulting in a competitive edge in the retail industry. But how to implement it?

Retail 52

Retail Strategy Customer Experience Sports 52

COPC

MARCH 24, 2020

In light of current events surrounding COVID-19, many in the business community are taking drastic measures to ensure continuity and quality of services in the face of unprecedented restrictions. Measuring and managing the customer experience. Customer experience surveys design and execution. . — (March 24, 2020) — COPC Inc. ,

Consulting 40

Consulting Training Call Center Travel 40