PeopleMetrics

FEBRUARY 21, 2018

If you're in multiple channels (which most brands are), the website experience should be consistent with the in-person experience should be consistent with the contact center experience, and so on. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform.

Marketing 67

Marketing CEM Advertising Video 67

PeopleMetrics

MARCH 7, 2018

You need to be able to talk to leadership, the contact center, the sales force, operations, etc. Sean McDade founded PeopleMetrics in 2001 and he is the architect of the company’s customer experience management (CEM) software platform. basically all the different parts of your company who impact the customer experience.

System 76

System Feedback CEM Management 76

Avaya

JUNE 1, 2017

Contact centers that work with and respond to the user expectations of fans at any given moment provide an enhanced and optimized experience. The right contact center will help sell out stadiums. It’s team analytics. It’s stadium analytics. Communications that Come Full Circle. TB of data during the game.

Sports 50

Sports Technology Engagement Wireless 50

TechSee

JANUARY 25, 2023

As Volta Charging ’s Vice President of Service Operations, he leads the field service, customer support, and operational analytics functions. Over the past two decades, he has led integration and transformation efforts with ACGs Contact Centers and Field Operations.

Management 41

Management Automotive Leadership Effort Score 41

PeopleMetrics

MARCH 16, 2020

When a contact center representative fails to resolve a customer issue in the expected time frame. Contact PeopleMetrics: About the Author. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. When staff members are rude to customers.

CEM 78

CEM ROI Contact Center Survey 78

PeopleMetrics

JULY 24, 2019

This could be a general manager of a hotel, as well as the manager who oversees an entire region; it could be the head of the contact center or the head of field services. Contact PeopleMetrics: About the Author. These people can choose to set up a bonus system for their team, but they do so as a separate program.

CEM 61

CEM How To Hotels NPS 61

TechSee

DECEMBER 5, 2017

Contact Centers appreciate: “We got our customer support sorted the day we started using Casengo to manage emails and social media posts.” Its intelligent knowledge base/self-service platform is powered by artificial intelligence, unified search, rich analytics, and machine learning. ” 2. Coveo.

Contact Center 116

Contact Center Customer Satisfaction Technology Self Service 116

PeopleMetrics

JULY 23, 2018

Unsolicited feedback is primarily thought of as social reviews, but can also include calls to a company’s contact center to complain about an issue; or feedback through the “contact us” feature on a company-supplied app or website. This is an excerpt from Listen Or Die by Sean McDade, PhD. Click here to download the book.

Feedback 72

Feedback CEM Hotels Software 72