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Contact Center AI – What’s out there?

Comm100

From the early days of Science Fiction and Kubrik’s groundbreaking 2001: A Space Odyssey to the more recent chess match between Deep Blue and Kasparov, AI has long captured our imaginations. How AI can be Used in the Contact Center. Out of these benefits, two concrete benefits of AI in the contact center stand out.

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Customer Support Outsourcing Philippines: Cynergy BPO – Revolutionizing Tech-Driven Customer Experience

CSM Magazine

The firm collaborates with over 50 industry-leading contact centers, specializing in bespoke, technology-driven, CX-centric customer service solutions, ensuring an ideal partnership for any company, regardless of its size or sector, looking to outsource customer care.

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The Times They Are a-Changing: Talent in the Contact Center Part 3: Rise of the Machines – Meet the Virtual Agent

SaleMove

In this third installment of this blog series, we continue to discuss how to staff the contact centers of the future. If you have seen The Terminator, 2001: A Space Odyssey , Ex Machina , RoboCop or any number of similar dystopian SciFi flicks, you know that AI gone bad can be very destructive, very fast.

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5 Strategies for CX Excellence

PeopleMetrics

You probably interact with customers in a variety of ways: website, app, contact center, location, field services, etc. Contact PeopleMetrics: About the Author. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

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If you want a consistent experience across all touchpoints, you must ask for customer feedback at each one

PeopleMetrics

There are five channels that we see often at PeopleMetrics: websites, mobile app, contact center, in location, and field services (in the home): Websites: refers to customers visiting websites to gather information about a company. Contact Center: an important touchpoint where customers call for more information or assistance.

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Lesson #2: CX Measurement Is Hot, But It's Not What You Think It Is

PeopleMetrics

visit to store, call to contact center, visit to website). He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform. As the name implies, these surveys reach out to customers during or soon after an individual experience (e.g., Click here to download the book.

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Everything You Need to Know About the Philippine Call Center Industry

Magellan Solutions

Below is a timeline that sums up the key developments of how the call center industry in the Philippines evolved to what it is today. 1992 : In this year, Frank Holz established the first contact center in the country under the Accenture group. 2000 : The BPO industry contributed 0.075% to the country’s GDP.