Esteban Kolsky

APRIL 6, 2022

why should i change what i am doing with CX? data is not what they used to be platforms are not what they used to be CX solutions are not what they used to be business models are not what they used to be your customers are not what they used to be notice a common element?

CRM 78

CRM Social Media Government Customer Expectations 78

Daniel Group

SEPTEMBER 13, 2019

From time to time, even the best companies fail to deliver a great customer experience. So, when bad experiences happen businesses shouldn’t be surprised; they should be ready to make things right. It’s a win-win for both company and customer. Customer experience lemons become lemonade. What to do?

Customer Experience 83

Customer Experience Customer Satisfaction Customer relationships Exercises 83

Thematic

OCTOBER 4, 2022

It was so amazing that we have been buzzing from the experience for weeks! Last month’s pic from our retreat in Raglan In this post, I’ll share why and how we did it, how it went and what we would do differently next time. They find things in common and truly connect. They could choose what they cooked.

Company 62

Company Travel Groups Transportation 62

SurveySparrow

FEBRUARY 21, 2022

What is it? Time to discuss the elephant in the room. The only good thing now is that most organizations have realized this, and they now work to give the best employee wellbeing in the workplace. So, if you care about your employees and ultimately about your company’s growth, read until the very end. You’ll thank us later!

Employee Engagement 52

Employee Engagement Culture Survey Leadership 52

Ian Williams

OCTOBER 31, 2016

The term customer centricity has been around for years, however it is only really in the past five years that organisations have begun to pay it any real attention. Customer centricity is somewhat of a curate’s egg, with some good bits and some bad bits. After all, it is the customers that ultimately pay all of our wages.

Customer Centricity 40

Customer Centricity Exercises Culture Leadership 40

Peter Lavers

DECEMBER 19, 2017

We refer to this as “data wrangling” Even well established analytics teams can still lack the Single Customer View, or easily accessible Data Lake or analytical playpen, they need for their work. Data and Data Management is often still considered the least sexy part of Customer Insight or Data Science.

Data 40

Data How To Analytics Analysis 40

Natalie Petouhof

FEBRUARY 22, 2016

Tweet What is the Internet of Things (IoT)? Topp’s experience is a good reminder to businesses in any industry that IoT deployments don’t have to be massive and overwhelming to make an impact. The Internet of Things (IoT) is a hot topic these days. Sensors everywhere. Ubiquitous mobile wireless communications. It’s huge!

Government 40

Government Wireless Analytics Transportation 40

SmartKarrot

DECEMBER 14, 2021

What makes a start-up attractive to venture capitalists? Indeed, India has been among the top five start-ups ecosystems globally for several years, and average deal volumes have only grown. The Elephant in the Room: The Odds Aren’t in Your Favour. The Elephant in the Room: The Odds Aren’t in Your Favour. The Good News?

e-support 10

e-support Leadership Customer Success ROI 10