BirdEye

NOVEMBER 29, 2023

It allows you to constantly generate leads, engage potential clients, and scale your business faster than ever. With AI chatbots across your website, social media channels, and other customer engagement platforms, you can be available 24/7 and do much more at a substantially lower cost. How do AI chatbots work?

Chatbots 59

Chatbots How To Social Media Knowledge Base 59

Stella Connect

APRIL 17, 2018

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver. Greg Levin, OFF CENTER, LLC ( www.offcenterinsight.com ).

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

Solvvy

SEPTEMBER 17, 2022

To build strong relationships with your customers, you must be transparent and provide information. A customer service knowledge base gives you an easy way to provide tips and guidance to educate your users or customers. Your knowledge base can include : Quick-start guides. How-to instructions.

Knowledge Base 62

Knowledge Base Self Service Customer Service e-support 62

ChurnZero

NOVEMBER 27, 2019

Careful end-to-end change management is a must when working to position CS as a profitability center. Careful end-to-end change management is a must when working to position CS as a profitability center. Afterall, a move like this involves significant changes to all parts of your organization. . Didn’t attend?

e-support 75

e-support Chief Customer Officer Metrics Customer Success 75

ChurnZero

DECEMBER 20, 2019

Nikola Tesla predicts the development of Wi-Fi in a New York Times article. Fast forward to 2020 and Wi-Fi has become the lifeline to our (digital) existence—with almost half of the 7.7 billion people in the world connected to the internet and more than 3.499 billion active social media users. . Dig in and enjoy. . . .

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

CSM Practice

JANUARY 13, 2021

It may go like this: A scheduled check-in call devoid of meaning or personalization. According to Gartner Group Statistics , 80% of your future profits will come from 20% of your existing customers. Problems interpreting data for accurate forecasts. Poor automation and customer segmentation. No proven renewal playbooks.

How To 98

How To Self Service Touchpoint Customer Centricity 98

Stella Connect

APRIL 17, 2018

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver. Coach your service team strategically.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Thought leaders come in all shapes and sizes. Adam Toporek. Adrian Swinscoe.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

As the author of Be Your Customer’s Hero, the founder of the popular Customers That Stick® blog, and the co-host of the Crack the Customer Code podcast, Adam regularly shares his customer experience and customer service insights with a global audience. Thought leaders come in all shapes and sizes. Adam Toporek. Adrian Swinscoe.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

CSM Practice

JULY 6, 2020

At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn. We covered how to make renewals in another blog. The strong suit of the SaaS model is the generation of recurrent revenues.

Company 71

Company Strategy Tips Sales 71

CSM Practice

JULY 6, 2020

At the moment, SaaS companies appear to be under immense financial pressure, resulting in a dramatic increase in vendors seeking guidance on how to adapt, survive, and even thrive during this downturn. We covered how to make renewals in another blog. The strong suit of the SaaS model is the generation of recurrent revenues.

Company 71

Company Strategy Tips Customer Success 71

Integrity Solutions

SEPTEMBER 28, 2023

It’s never been more important to understand your customers and what they value. In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

Customer Service Training 110

Customer Service Training Training Customer Service Contact Center 110

Bold360

DECEMBER 1, 2016

CX software aids companies in offering more personalized experiences and more accessible customer service through self-service functionality and rich support portals that grow and evolve with the business to adapt readily to customers’ needs, helps to reduce lengthy wait times when customers contact call centers, and much more.

Software 40

Software Customer Experience Company CRM 40

ChurnZero

JANUARY 26, 2021

But above all these responsibilities, I believe the most critical responsibility of a CSM is to ensure that customers are achieving their internal goals using your company’s products and services. . So how can CSMs engage with their customers in an outcomes-oriented way? . It’s designed to be read and reviewed by executives. .

Customer Success 98

Customer Success Tools Management Chief Customer Officer 98