key-account-management-blog implementing-a-maturity-model-for-account-planning Resources Related Topics 
AWS Machine Learning
JANUARY 26, 2024
Generative artificial intelligence (AI) applications built around large language models (LLMs) have demonstrated the potential to create and accelerate economic value for businesses. Many customers are looking for guidance on how to manage security, privacy, and compliance as they develop generative AI applications.
Education Services Group
APRIL 25, 2021
In the third installment of our three-part series on the ESG Customer Success Maturity Model, I’ll share the characteristics it takes to Transform your CS organization into a proactive, predictive powerhouse (look at that alliteration!) The ESG Customer Success Maturity Model is not linear. Everything is interconnected.
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GetFeedback
JANUARY 6, 2020
After Voice of the Customer (VoC) , nothing is more closely associated with Customer Experience Management (CXM) than a customer journey map (CJM). . What appears to matter more is consistency across the journey stages and thoroughness of implementing journey mapping practices. I’ll discuss personas in more detail below.
Amity
AUGUST 14, 2017
If you are a Customer Success Manager, you already know that ensuring the success of your clients is one of your key objectives. In this blog, I am going to share a couple of proven playbooks and tools that my clients apply successfully to achieve this goal. Why keep your customers accountable?
Amity
AUGUST 14, 2017
If you are a Customer Success Manager, you already know that ensuring the success of your clients is one of your key objectives. In this blog, I am going to share a couple of proven playbooks and tools that my clients apply successfully to achieve this goal. Why keep your customers accountable?
CSM Practice
JANUARY 13, 2021
Some of the renewal management challenges for many businesses include : Lack of a customer-centric approach. Overwhelmed CSMs managing renewals, health, and expansion. In this blog, we’ll delve into the cause of these problems and highlight the mindset, strategies, and best practices to scale the renewal process effectively.
CSM Practice
OCTOBER 13, 2017
If you are a Customer Success Manager, you already know that ensuring the success of your clients is one of your key objectives. For this to happen, you must consider whether you have the right tools in place to establish a joint accountability with your client. Why keep your customers accountable?
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