Oracle

MAY 3, 2018

Along my marketing career path, I evolved from writing articles on a manual typewriter to helping B2B clients offer seamless multi-channel experiences. I started as a copywriter for a sales magazine, wrote and promoted a book, and eventually started a public relations agency. Often, this unexpectantly can lead to better things.

Marketing 50

Marketing Multi-Channel B2B Tips 50

CSM Magazine

FEBRUARY 28, 2020

These multi-lingual solutions empower organisations to improve their customer experience, increase revenue and deliver better support with seamless, omnichannel self-service. “We

Self Service 59

Self Service Virtual Agent Multi-Channel Chatbots 59

CSM Magazine

NOVEMBER 9, 2022

Change management improves communication, persuasion, leadership, and structure. This automated CS software offers multi-channel communication, service catalog information, request handling, secure customer data, and more. Changes always come with risks. About the Author.

Customer Journeys 52

Customer Journeys Self Service Customer Centricity CRM 52

CSM Magazine

FEBRUARY 28, 2020

These multi-lingual solutions empower organisations to improve their customer experience, increase revenue and deliver better support with seamless, omnichannel self-service. “We

Self Service 52

Self Service Virtual Agent Multi-Channel Chatbots 52

C Space

APRIL 21, 2020

Entercom , a leading multi-platform audio and entertainment company, has launched “Stay Connected” ( #StayConnectedTogether ), a public service initiative to unify the company’s crisis response across its 235 broadcast brands and expansive digital platform to meaningfully impact public health and well-being.

Brands 52

Brands Hospitality Entertainment Healthcare 52

C Space

JUNE 1, 2020

This year’s September issues of fashion magazines, usually published in mid-August, are likely to drop back to September this year, allowing more time for ads and samples to roll in. One of those new channels is their LinkedIn TV show, HBR Quarantined. We put our COVID coverage free in front of the paywall.

Brands 52

Brands Multi-Channel Conference Advertising 52

Currency Alliance

JANUARY 22, 2020

And yet, many loyalty programs are run like barnacles on the side of a business: battling for budget, rather than being nurtured as the core way to engage customers via every channel and touchpoint. In the modern business landscape there is ample opportunity for your own visionary leadership to achieve the same.

Loyalty 40

Loyalty Brands Loyalty Programs Rewards Programs 40

Currency Alliance

NOVEMBER 14, 2019

disconnects between company leadership and management. Since customers are losing patience with brands that don’t recognize them as people, or enable consistent, multi-channel engagement, this priority remains over-arching in 2020. ii] Loyalty Magazine, June 2019 edition. as some of the major causes. References. [i]

Loyalty 40

Loyalty Trends Loyalty Programs Hotels 40

Bold360

NOVEMBER 21, 2016

What exactly are the takeaways making the biggest impact on customer experience initiatives as companies look to 2017, and how can CX pros and business leaders move their companies forward in the digital, always-on, always-connected, omni-channel landscape? Magazine, Entrepreneur Magazine and Businessweek. Kevin Leifer.

Customer Experience 40

Customer Experience Omni-Channel Social Media Self Service 40

Bold360

DECEMBER 1, 2016

Under his leadership at Dupray , he has managed to expand the brand to 6 countries and to increase website traffic by over 5000%. Her writing has appeared in The Week, Forbes, the Chicago Tribune, The Daily Beast, VICE Motherboard, Reason magazine, Talking Points Memo, and other publications. Matthew Mercuri. Dupraysteam.

Software 40

Software Customer Experience Company CRM 40