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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions.

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The Challenges of Managing Customer Data in Contact Centers

NobelBiz

Businesses can utilize this data to gain a significant competitive edge over their competitors while also creating customer loyalty programs. We will cover topics such as data encryption, interactive voice response (IVR) for filtering calls, security training for employees, and using proper security solutions.

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How Important is Customer Service in Travel and Tourism?

Bold360

With the average American signed up to 29 loyalty programs and only active in 12, this human element is more essential than ever. You may even figure out how to build loyalty programs that your customers would actually want to be part of, that would actually (gasp!) engender loyalty!

Tourism 56
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Inspiring Retail Customer Experience Examples That Wow Customers

SurveySensum

Create Engaging Reward Programs Leverage the Power of Virtual Reality (VR) Surprise Them With Pop-up Shops Be Socially Responsible Surprise and Delight! Provide Interactive Demonstrations Make Them Feel Exclusive Give Back To The Society You Can’t Be Always There, So Use Virtual Shopping Assistants No Holdup in the Payment Process Please!

Retail 40
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Customer Experience Conferences and Events to Attend in 2017

ReviewTrackers

Customer experience (CX) — defined as “the cumulative impact of all interactions and experiences between your business and the customer, at every touchpoint across the entire customer journey, and viewed entirely from your customer’s perspective” — has become one of today’s most important business benchmarks. When: July 4 to 5, 2017.

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Three Travel and Hospitality Customer Journey Tracking Examples

Kitewheel

Power Pre-flight Communications With Real-Time Interaction Management. We recently wrote about a negative preflight communication experience , but to summarize, airlines and other travel companies often fail to track the full range of potential customer interactions. Personalize Based On Past Behavior to Drive Loyalty.

Travel 40
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How to create loyal customers and brand evangelists in the travel and hospitality industry

Up Your Service

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Turning loyalty members into evangelists. Travelers want real, human interaction.