Playvox

JANUARY 5, 2022

Agents who are engaged in their work are more focused and operate with a sense of urgency that drives customer satisfaction and loyalty. The successful leadership of a hybrid workforce starts with clear, consistent communication. Another fun way to recognize your team is through gamification. ENJOYING THIS ARTICLE?

Contact Center 72

Contact Center How To Fashion Gamification 72

ProProfs Chat

JUNE 30, 2020

These books can help you: Work towards better leadership strategies. Create better customer loyalty programs. Customer Service Books on Leadership. Jean and Travis have brought together proven strategies from a decade-long effort that help readers measure and increase emotional intelligence. So, let’s get started!

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

Lumoa

FEBRUARY 9, 2023

Customer Effort Score (CES) Customer Effort Score (CES) is a customer experience metric used to measure customer effort and customer satisfaction. It involves measuring customer effort on customer service interactions, such as the number of customer emails received, the length of customer wait times, and the number of customer complaints.

Net Promoter Score 445

Net Promoter Score Customer Journeys Customer Experience Omni-Channel 445

SurveySensum

SEPTEMBER 5, 2023

Know Your Customers and Segment Them To truly understand your customers and provide them with a tailored SaaS experience, consider a few simple yet effective measures: Customer Segmentation and Persona Development: Divide your customers into groups based on their roles, industries, sizes of their businesses, and decision-makers.

Customer Experience 52

Customer Experience Self Service Effort Score Metrics 52

Kustomer

FEBRUARY 18, 2021

Keeping the employees in mind in the journey mapping process works simultaneously to build customer loyalty. So for HR, we talked about, it’s like calibrating that to the psychometric or that the hiring criteria for leadership processes. There’s other issues. We’ve got to clarify the expectation. ” Yeah.

Customer Journeys 59

Customer Journeys Hotels Training Customer Experience 59

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

West Monroe

FEBRUARY 23, 2023

In another example, a PE-backed, direct to consumer cosmetics company was focused on creating more value in their supply chain, but was missing a much simpler opportunity to create customer loyalty. Executives often feel that the vision has been clearly communicated after it was shared once at a leadership meeting or a company townhall.

Leadership 52

Leadership Roadmap Culture Gamification 52

NobelBiz

MAY 22, 2022

Jennifer Brown Jennifer has 35 years in the call center industry, with the last 25 spent in leadership. It increases employee satisfaction, which leads to higher levels of customer loyalty and satisfaction. And, of course, we’re using quality measuring tools to ensure that we’re measuring customer satisfaction.

Call Center 52

Call Center Management Contact Center Gamification 52

NobelBiz

MARCH 31, 2022

As a call center agent, you have the opportunity to create lasting relationships with your customers, and to earn their loyalty. But FCR isn’t the only measure of success. For the modern call center agent, communication is everything. But it takes more than just a friendly attitude to make that happen.

First Call Resolution 52

First Call Resolution Call Center Culture Gamification 52

Currency Alliance

FEBRUARY 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center. Nobody granted those loans on a whim.

Loyalty Programs 52

Loyalty Programs Loyalty How To Touchpoint 52

Currency Alliance

APRIL 10, 2021

If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? As CEO, the time you can dedicate to your loyalty program is probably close to zero. The reason I’m writing this article is that many loyalty teams have, historically, not executed brilliantly.

Loyalty 52

Loyalty Marketing Loyalty Programs Touchpoint 52

SurveySparrow

NOVEMBER 14, 2020

In short, Employee satisfaction is a measure of how happy or content the employee is with their job. There are different ways by which we can explain Employee Engagement , but in short, it is a measure of the emotional connection that one feels for their work. The gender gap in leadership roles needs to be bridged at the earliest.

Customer Journeys 52

Customer Journeys Employee Engagement Culture Leadership 52