InMoment XI
NOVEMBER 8, 2023
In recent years, the implementation of a Voice of Customer (VoC) program has emerged as an essential tool for reducing compliance risk, improving customer experiences , and addressing several regulatory requirements.
Lumoa
AUGUST 8, 2023
By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. This feedback helps inform how they operate going forward.
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Lumoa
SEPTEMBER 16, 2022
There were previously 45% of people sharing negative feedback on social media and only 32% sharing positive feedback. A score of less than 4 means a business will less likely to receive negative feedback when an interruption happens. However, these are all general guidelines. Listen to the voice-of-customer.
Second to None
MAY 17, 2018
Creating a system that collects voice of customer feedback in perpetuity is essential to understanding your brand’s place in the minds of consumers. Whether customers are reaching your brand via on-site , online or on-the-phone , your brand needs to remain adaptable and open to feedback.
Second to None
JULY 22, 2020
As consumers follow social distancing guidelines, curbside pickup is becoming the channel of choice. One specific way that these programs can help to ensure the performance of in-store grocery pickup is uncovering information that allows employees to close the loop on negative feedback. Curbside appeal and the first impression.
Thematic
MAY 19, 2022
Effective product operations managers accelerate feedback loops, increase operational and decision efficiencies, and improve feature adoption. Three key responsibilities of product ops managers include: Data: Product ops managers gather, organize and analyze quantitative and qualitative feedback data. Our main takeaway?
Second to None
MARCH 22, 2018
To capture this data, many brands implement Customer Experience measurement programs like mystery shopping because it offers an unbiased consumer perspective of your brand and offers leadership the capture intensely specific customer feedback data.
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