InMoment XI

NOVEMBER 8, 2023

In recent years, the implementation of a Voice of Customer (VoC) program has emerged as an essential tool for reducing compliance risk, improving customer experiences , and addressing several regulatory requirements.

Voice of Customer 260

Voice of Customer Financial Customer Centricity Guidelines 260

Lumoa

AUGUST 8, 2023

By understanding the key insights hidden within your survey data, you can address specific customer concerns, tailor your products and services to meet their needs and stay ahead of the competition. Unlocking the power of VoC feedback is vital to the success of any business. This feedback helps inform how they operate going forward.

Analysis 208

Analysis Survey Feedback How To 208

Second to None

JULY 22, 2020

As consumers follow social distancing guidelines, curbside pickup is becoming the channel of choice. One specific way that these programs can help to ensure the performance of in-store grocery pickup is uncovering information that allows employees to close the loop on negative feedback. Curbside appeal and the first impression.

Retail 114

Retail Guidelines Consumers Wait Times 114

Second to None

MAY 17, 2018

Creating a system that collects voice of customer feedback in perpetuity is essential to understanding your brand’s place in the minds of consumers. Whether customers are reaching your brand via on-site , online or on-the-phone , your brand needs to remain adaptable and open to feedback. 1] [link]. [2]

Communication 86

Communication Voice of Customer Call Center Ecommerce 86

Second to None

MARCH 22, 2018

To capture this data, many brands implement Customer Experience measurement programs like mystery shopping because it offers an unbiased consumer perspective of your brand and offers leadership the capture intensely specific customer feedback data. 1,2,3: [link].

How To 81

How To Retail Leadership Guidelines 81

Thematic

MAY 19, 2022

Effective product operations managers accelerate feedback loops, increase operational and decision efficiencies, and improve feature adoption. Three key responsibilities of product ops managers include: Data: Product ops managers gather, organize and analyze quantitative and qualitative feedback data. Our main takeaway?

Analysis 71

Analysis Net Promoter Score Feedback Self Service 71

Second to None

SEPTEMBER 5, 2018

Typically, these shoppers are certified with a mystery shop provider, and are given a specific set of guidelines that explain exactly how the interaction is meant to take place. This consistency is important to establish the level of data integrity that will lead to impactful changes within your Customer Experience.

Retail 59

Retail Brands Guidelines Leadership 59